We have been longtime Virgin users and have had no issues with my email until the past few days. This coincided with a trip to Ireland but I don't think this is connected!
My phone connects to the Virginmedia mail servers using the Gmail app and I was seeing messages informing that my 'credentials' were needed to access my Virginmedia email account. I tried accessing webmail using a browser... but up came a 'Sorry' screen informing my account was temporarily unavailable. I tried using the 'forgot password' option but that link pointed to a page that was not there!
I called Virginmedia and they reset the password and all was fine - emails were able to be read and sent as normal, for around 24 hours.
When I could, bearing in mind we were travelling, I called Virginmedia again.. and they reset the password again allowing me to gain access again.
Travelling back home, everything was fine with email on my phone, until we arrived. Access from the phone and through a browser to Virginmedia Email again not working. This time the agent on the phone pointed me to the fact my email account was a Secondary account and directed me to login to the main account (an email address that I don't like) and change the password to the secondary account. This worked... so I now have a workaround....
That was yesterday. Today, I cannot access the secondary account email again!
What can be done to stop this happening? I don't have any other computer switched on.. so no access to this account from anywhere else.
The Forum Team may be able to shed light by looking in your account for information not available to the community. While you wait, it might be worth checking your settings for all your email addresses and general security on all devices.