Access second email

[carlc]

I have a second email address that my wife uses and cannot set it up on her Samsung mobile,  it keeps saying that either the email address or password is wrong,  but I know that both are correct,  and have even reset the password and had an email to confirm this. I can still access the emails from the PC using Windows mail though . Any help would be appreciated 

[Paul_DN]

Hi carlc,

Thank you for reaching back out to us and welcome back to our community, sorry to hear your wife isn't able to access her email via her Tablet although you have no issues Via your PC, can she get them Via webmail directly here?

Regards

Paul.

[carlc]

No , it still says the email address or password is not recognised 

[carlc]

Sorry for the late reply,  also its a new Samsung mobile that we ate trying to access it from if that makes any difference,  thanks

[albob]

Carlc wrote -- "also its a new Samsung mobile that we ate trying to access it from if that makes any difference,  thanks.."

Never eat mobiles -- doesn't to them or you any good....!  😉

[carlc]

"are"

[Zak_M]

Thank you for coming back to us @carlc, 

Just to confirm are you still a virgin media customer?  

On the tablet/phone how are you accessing the email address,  Is this via a 3rd party app? 

Kind regards,

Zak_M

[carlc]

Yes , still a virgin media customer, and we are trying to access it through the Samsung email app, the same app I'm using on my phone which is exactly the same model. I can access my email,  but even though my wife's email is listed in my account profile, I cannot access it via my mobile,  we can only access it from her windows PC at the moment. 

[John_GS]

Thanks for coming back to us carlc

I can see you've spoke to the team since posting and this should now be resolved.

Do let me know if you need further assistance.

Best,

[carlc]

Yes , it's sorted now,  thanks.