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daibatt
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Message 1 of 11
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A deleted ntlworld.com email address is still forwarding messages

After someone accessed my ntlworld.com email address and password a couple of years ago, I changed the password and some months ago deleted the account. I received confirmation from the Webteam@virginmedia.com that I had succesfully deleted the account.

The ntlworld.com account was set up to forward messages to a different account with a different email provider. I am still receiving forwarded messages addressed to the deleted ntlworld.com account. Some are malicious and threatening. 

I am unable to log in to the ntlworld.com account and don't understand how it is possible for messages to still be forwarded to me.

How can the ntlworld.com email account be permanently deleted?

Please can someone assist?

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Superuser
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Message 2 of 11
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Helpful Answer

Re: A deleted ntlworld.com email address is still forwarding messages

Sometimes it seems the account deletion process does not fully complete.  The Forum Team should be able to take a look at the account status for you and take whatever steps are necessary to complete the deletion.  They will contact you via this forum when the get to this thread.  It can take up to a week for them to get here.

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Graham
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Forum Team (Retired) Jen_A
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Message 3 of 11
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Re: A deleted ntlworld.com email address is still forwarding messages

Hi daibatt,

We can get old email accounts removed. I've sent you a PM (purple envelope icon, top right of page) and shall make arrangements as soon as I get your reply Smiley Happy


Jen
Forum Team



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Forum Team (Retired) Jen_A
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Message 4 of 11
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Re: A deleted ntlworld.com email address is still forwarding messages

Hi daibatt,

Just to confirm that the mailbox has now been completely removed from our directory files. 

All the best Smiley Happy


Jen
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Exntlworld
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Message 5 of 11
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Re: A deleted ntlworld.com email address is still forwarding messages

Same problem for me.
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Forum Team (Retired) Jen_A
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Message 6 of 11
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Re: A deleted ntlworld.com email address is still forwarding messages

Hi Exntlworld,

I shall be happy to help with this. I've sent you a request for information via PM (purple envelope icon, top right) and shall get back to you when I read your reply Smiley Happy


Jen
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roger_p
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Message 7 of 11
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Re: A deleted ntlworld.com email address is still forwarding messages

Might the forum team be able to work their magic on a deleted email account of mine that is still forwarding emails?

Thanks

Roger

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MissPasko
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Message 8 of 11
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Re: A deleted ntlworld.com email address is still forwarding messages


@roger_p wrote:

Might the forum team be able to work their magic on a deleted email account of mine that is still forwarding emails?

Thanks

Roger


Welcome Roger - although it isn't obvious (or easy to figure out), this community operates best if separate issues are kept in separate threads.  Especially as this one is already marked as solved by the OP.  The Forum Team (VM employees) will spot you better if you post your own thread.


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Forum Team (Retired) Jen_A
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Message 9 of 11
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Re: A deleted ntlworld.com email address is still forwarding messages

Hi roger_p,

I shall be happy to assist with this Smiley Happy 

Please reply to my PM (purple envelope icon, top right of page) with the requested information and I'll get back to you.

Regards,


Jen
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Forum Team (Retired) Jen_A
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Message 10 of 11
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Re: A deleted ntlworld.com email address is still forwarding messages

Hi roger_p,

Email address completely removed - confirmation as per my PM Smiley Happy


Jen
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