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Dougharris1
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552 5.7.0 SPAM Content Found (VM603)

Why am I getting this message back: -

Your message did not reach some or all of the intended recipients.

 

     Subject:     RE: TEST [Scanned by Freecom.net]

     Sent:  15/03/2019 12:55

 

The following recipient(s) cannot be reached:

 

     '' on 15/03/2019 12:55

           552 5.7.0 SPAM Content Found (VM603) 4mMqhjWnC7sFi4mMqhGUnD

The recipient is a genuine email address.

Thank you.

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Superuser
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Message 2 of 11
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Re: 552 5.7.0 SPAM Content Found (VM603)

@Dougharris1 

The error message is nothing to do with the email address but rather it's the content of the mail itself.

How are you sending, as I find the addition of the [Scanned by Freecom.net] in the Subject a little unusual.  Also was there a reporting server mentioned?

Tim

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Dougharris1
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Message 3 of 11
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Re: 552 5.7.0 SPAM Content Found (VM603)

Your message did not reach some or all of the intended recipients.

Subject: RE: TEST [Scanned by Freecom.net]
Sent: 15/03/2019 12:55

The following recipient(s) cannot be reached:

'***********' on 15/03/2019 12:55
552 5.7.0 SPAM Content Found (VM603) 4mMqhjWnC7sFi4mMqhGUnD

This is what keeps coming back from the undeliverable mail.

"Scanned by Freecom.net" this is part of my service providers virus checking it's always been there. Up to a couple of weeks ago emails this recipient worked fine. I've since worked out it only happens when I reply to the senders email. If i start a new email it gets delivered to the recipient okay. Hope this helps?

Thanks.

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Message 4 of 11
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Re: 552 5.7.0 SPAM Content Found (VM603)

Sit tight and wait for Virgin Media's Forum Team to get to the thread.

They should have all the important information to actually raise a ticket to the email team as the 

4mMqhjWnC7sFi4mMqhGUnD

Is a string that uniquely identifies the SMTP transaction on Virgin Media's mail exchangers along with the specific date and time of the error.

They'll be able to raise this with Cloudmark to find out what caused the block and remove a false positive result.

Tim

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Dougharris1
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Re: 552 5.7.0 SPAM Content Found (VM603)

Thanks for your help and reply. I will wait for response from VM. 

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Message 6 of 11
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Re: 552 5.7.0 SPAM Content Found (VM603)

Hello Dougharris1

What I will need to do do to get this looked at is send you a Private Message 

This way I can get some details, pass security and then ask our IT department to look into why this is happening 

If you check the purple envelope top right of your screen. that would be great. 

Speak soon 

Gareth_L

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Message 7 of 11
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Re: 552 5.7.0 SPAM Content Found (VM603)

Thanks for passing security Dougharris1

What I will need to do is get this reported to our IT Security Team

This can take up to 5 days to get investigated and resolved 

As soon as I have an update, I will pop back on here and let you know 

Gareth_L

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Dougharris1
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Message 8 of 11
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Re: 552 5.7.0 SPAM Content Found (VM603)

I  have not had any communication from you and I am still experiencing the same problem. Help please.

552 5.7.0 SPAM Content Found (VM603) EyDihSSScVZ8dEyDihaDLQ

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Message 9 of 11
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Re: 552 5.7.0 SPAM Content Found (VM603)

Hi Dougharris1,

 

Unfortunately Gareth_L is unavailable for a few days.

So we can look into this for you I'm going to need to send you a PM to reconfirm details with you.

 

Thanks,

Tom_S

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Dougharris1
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Message 10 of 11
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Re: 552 5.7.0 SPAM Content Found (VM603)

Still have not heard anything back from you (13/06/19). Help please.
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