525 5.7.13 Authentication Denied (VM305)

[Davidlawuk]

I previously asked about getting the login screen when sending emails. I followed the instructions to log Outlook to find the reason. I found in the OPML log:

2020.08.24 20:48:54 SMTP (smtp.virginmedia.com): <rx> 525 5.7.13 Authentication Denied (VM305)
2020.08.24 20:48:54 SMTP (smtp.virginmedia.com): Retrying authorization
2020.08.24 20:48:56 SMTP (smtp.virginmedia.com): Disconnected from host
2020.08.24 20:48:56 SMTP (smtp.virginmedia.com): End execution

I am getting this error on two pcs, My wife has her own machine and email account on my Virgin account.

Any help would be appreciated.

David.

[tubehound]

This is occurring on London Underground VM wifi. Great Portland Street, Euston Square and Kings Cross Underground. It's definitely an issue with the public wifi as everything works fine when I switch to mobile data. 

[Gareth_L]

Thanks tubehound

Let me see what we can do with this now 

I will need to go away and ask a few questions if that's okay 

As soon as I have an update I will let you know 

Gareth_L