@waddelljb wrote:
Any other thoughts?
I have many.many thoughts 🙂
However, two of them are relevant here.
My first thought:
You need to access your email account from the VM website using this link https://mail2.virginmedia.com/ and see if you can successfully send an email from there.
My second thought
You need to find out why VM is not allowing your copy of Outlook to sync with your email account and that means we need to discover the error code that the VM server is reporting back to Outlook. Sadly Outlook like most email apps does not report back the full error details that it gets from the server.
What we are looking for is a code in the format VMnnn
The easiest way to get that is to use the curl command which comes as a standard part of Windows 10.
Here is a step by step guide:
1) Copy the following line of command text and then paste it into a MS Word document (or which ever text editor you prefer) so that you can edit it.
curl -v smtps://smtp.virginmedia.com -u Username:Password 2>&1 | findstr "235 VM"
2) Once you have pasted it into Word, replace Username with your full Virgin Media email address, and Password with the new password you reset it to. So that part should now say something like richardbranson@ntlworld.com:sdfxyz1234 It is important to keep the colon : and the space before and after that piece of text exactly as per the original line of text in step 1.
3) Now type cmd into the Windows 10 search bar, press Enter and then Open the Command Prompt app.
4) Copy the full line of text that you just amended in step 2 from the Word document and paste it where the curser is blinking in the Command Prompt. Then press Enter.
After a second or two you should then see a line which says something like < 535 5.7.8 Authentication Credentials Invalid (VM300)
It is that line, particularly the VMxxx code that we need you to give us please.
Coenoby
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