Digital life

View My Balance

We know you like to access information on whatever device you’re using, wherever you are, so it’s only right that our methods of account management are equally versatile and dynamic. To help our custo...

How to set up Port Forwarding

Tips and tricks Port Forwarding • How to set up Port Forwarding on your Hub 3.0 • Improve your gaming connection Let’s set the scene with something we’ve probably all experienced at some point pla...

Nintendo Switch: DNS name resolution error

Tips and tricks Nintendo Switch • Fix connectivity failure • Resolve DNS names Like any new product at launch, the console does have the odd teething issue, and we’re going to look at the most comm...

The new My Virgin Media App

Let our great new app take care of the hard work. We’re excited to let you know that you can now download our new My Virgin Media App for your Apple or Android phone or tablet. Your handy new sidekick...

Check your Service Status

If your services aren't performing as they should, our Service Status is the first place to go to check for faults without having to call in. Our Service Status is a really simple, yet very clever way...

Roam Like Home

Happier travels. Now you can use your mobile in the EU at no extra cost. This means you can use your mobile for calls, texts and data when travelling to the EU and pay no more than you would in the U...

Broadband Speed Check

At Virgin Media we understand your need for speed. You want to get online and get your stuff done fast. Nobody’s got time for the spinning wheel of doom, and we do everything within our power to make ...

Make your network extra safe

It's important to us that you keep your Hub safe. You can avoid falling foul of hackers with this simple tip for keeping your WiFi network protected. The security of our network and of our customers i...

EU Roaming Costs

Hello sunshine. Bye-bye EU roaming charges With Roam Like Home, from the 5th of June 2017,you can use your mobile wherever you go in the EU and pay no more for your texts, data and minutes than you ...

10 Top Tips To Keep Your Mobile Safe

Check out Dr Jessica Barker's top 10 mobile security tips As we launch new security services for Virgin Mobile customers, Dr Jessica Barker, the director of cyber.uk and a leading cybersecurity expert...

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