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Kei_M
Community Manager
Community Manager

We're pleased to announce that we've strengthened our partnership with Netflix.

Virgin Media O2 has today refreshed its top packages, the Ultimate Volt bundle and the Biggest TV bundle, to include a Netflix Standard Plan, offering customers all of their favourite entertainment in one easy and convenient place.

Expanding on the already fully integrated experience and the existing option to add Netflix to their bill, Virgin TV customers who take one of the newly refreshed bundles can now enjoy a Netflix Standard Plan as part of their package, meaning there’s no need for a separate payment or direct debit.

As part of the bundle shake up, new and existing customers can enjoy ultrafast broadband speeds and a data-rich mobile SIM, with the ability to manage their Netflix plan along with their regular TV service via My Virgin Media online or through the My Virgin Media app coming soon.

Virgin Media O2 customers who haven’t yet discovered Netflix can now enjoy great quality TV, movies and documentaries that they’ll love and can watch as much as they want, all as part of their Virgin TV bundle, while those who do already have a Netflix plan can simply transfer their billing to Virgin Media to enjoy the ease and convenience of Netflix as part of their Ultimate Volt or Biggest TV package. And, for telly lovers who want to upgrade from the Standard Plan to a Netflix Premium Plan, Virgin Media O2 is offering the option to do so for just £5 more per month so members of their household can enjoy Netflix in 4K on up to four devices simultaneously.

Introducing the new Ultimate Volt bundle 

The Ultimate Volt bundle, Virgin Media O2’s first joint offering, combines the power of Virgin Media’s fixed network with O2’s award winning mobile network, to give customers of both brands more – more speed, more data, more value. Customers who take the Ultimate Volt can enjoy Gig 1 broadband, an unlimited data O2 SIM, tonnes of TV favourites, two Virgin TV 360 boxes and a Netflix Standard plan, as well as access to exclusive perks and experiences with Priority. Packing plenty of speed, data and entertainment to keep the whole household happy, the newly updated Ultimate Volt offers incredible value from £85 per month.

Introducing the new Biggest TV bundle 

The new Biggest TV bundle offers M100 Fibre broadband, BT Sport in 4K Ultra HD, Sky Movies in HD and Sky Sports as well as unlimited weekend calls to UK landlines and Virgin Mobile numbers, a Virgin TV 360 box and a Netflix Standard Plan. Ideal for TV fanatics, the Biggest TV bundle is available from £87 per month.

This addition of Netflix follows Virgin Media being the first Pay TV provider to bring the Netflix app onto its service back in 2013, with single billing added in 2018. Since the beginning of the partnership, Virgin Media has seen an exponential increase in viewing through the Netflix app on Virgin TV, with millions of hours watched already in the first few months of 2022 alone.

Find out more about Virgin Media O2’s bundles at https://www.virginmedia.com/tv/netflix

FAQ

I'm an existing customer / I already have Ultimate Volt from before Netflix was added - will Netflix be added to my package automatically?

If you are have the Ultimate Oomph Bundle or the Ultimate Volt Bundle taken out before 21st March 2022, unfortunately Netflix will not be included in your bundle. You will need to move to one of the new bundles (Biggest TV Bundle, Biggest TV Volt Bundle, or Ultimate Volt Bundle) to benefit from inclusive Netflix.

What happens after I take out one of the new bundles?

Once you move to one of the new bundles, you will receive an email with instructions on how to activate Netflix, usually within 24 hours. Please follow the link in that email in order to activate your Netflix account. If you already have Netflix, simply use the same email address that’s currently associated to your Netflix account during the activation process, and your Netflix account will transfer over automatically, with your profiles, watchlist and viewing history intact. Please do not try to activate Netflix via your Set top Box, if you are not on one of the bundles above, as this may result in Netflix billing being added to your account, which is a chargeable service.

117 Comments
dmason197
Fibre optic

Where do I go too activate this please?

Kind regards 

 Dean

dmason197
Fibre optic

This link doest work for me?

Can you activate my Netflix please?

Kind regards 

 Dean

daveoc
Up to speed

According to live chat and comments by a Virgin rep on a forum this deal only applies to new Ultimate Volt customers. Anyone on Oomph, Volt or whatever the last 'top package' was called don't get it, they have to negotiate and sign up to another new package.

dmason197
Fibre optic

That isn't fair. Surely existing customers should also benefit from inclusive Netflix I was told by Customer Services It'll take a few days before the system has been updated too allow u too add this free of charge?

Kind regards 

 Dean

daveoc
Up to speed

I talked on live chat and the person didn't know anything about this. I gave him the link, he went away and checked and came back and said it was only for new sign ups.

Exactly the same thing happened when UHD came to Virgin last year for Sky movies and shows, it was only available to new customers.

Of course it is bad you sign up to what you are told is the top package, only for the package to then change within a few months and you find you don't get what new customers are getting.

RayW2
Dialled in

Existing Virgin subscribers should check out https://www.virginmedia.com/help/billing-and-payments/virgin-media-billing-with-netflix which should help ...

 

--

 

Ray Woodward

dmason197
Fibre optic

To activate your Netflix account, just complete your sign up on Netflix’s website.

When you’ve finished, close this window at the top right.

But will this be added free of charge? If u have the Ultimate Oopmh bundle or VOLT package?

Kind regards 

Dean

Nightfire
On our wavelength

Told by customer support this is only vlaid for new customers dispute me changing my contract only 5 days ago within a grace period. Exact response was 'its just the way it works'

Loyal customers being shafted yet again by Virgin Media!

 

 

 

dmason197
Fibre optic

So we can't qualify for Netflix If we already have the VOLT package?

The above information doesn't make much sense?

Kind regards 

 Dean

dmason197
Fibre optic

So we can't get Netflix If we're an existing customer 🙄 🤔 😕 

Kind regards 

 Dean

Treble1
Fibre optic

Mine still shows active on my uo plan so how do I watch it ?

dmason197
Fibre optic

So we can't get Netflix If we're an existing customer 🙄 🤔 😕 

 

Kind regards 

 

 Dean

Krustycarl
On our wavelength

What an absolute con this is virgin media. Either this is purposely False advertisement or your legal marketing department is completely inept. Not for existing customers is it? Despite telling us to activate it through the link then slapping £15.99 on my bill. Only the 10 hours on live chat waiting for you to pull your finger out. 

Absolute shambles of an organisation. 

dmason197
Fibre optic

Maybe I should wait until we get further updates on this from Virgin Media?

Kind regards 

 Dean

dmason197
Fibre optic

I hope they haven't added Netflix on my account by mistake when I spoke with Customer Services

Kind regards 

 Dean

oldcarliol
Joining in

I've just spotted Netflix added to my bill this month. I didn't ask for it and don't need it as I already have a standard Netflix account.

Ian

kopollo
Tuning in

@Kei_M wrote:

We're pleased to announce that we've strengthened our partnership with Netflix.

Virgin Media O2 has today refreshed its top packages, the Ultimate Volt bundle and the Biggest TV bundle, to include a Netflix Standard Plan, offering customers all of their favourite entertainment in one easy and convenient place.

Get a Virgin Media bundle that includes Netflix


New Virgin Media customers

Get one of our Netflix inclusive bundles (Ultimate Volt, Biggest TV or Biggest TV Volt). If you already have Netflix you can transfer it over and have your plan included in your Virgin Media bundle.

You can also get Netflix as an add-on with any other bundle that includes Broadband. To get Netflix as an add-on pick a bundle of your choice and hit ‘customise your package’ to add Netflix.

Add Netflix to my Virgin Media bill


If you haven’t already got a Netflix account, it’s quick and easy to add Netflix to your Virgin Media bill, if it’s not already included as part of your bundle.

Open the Netflix app on your Virgin TV box via the main menu and click the Netflix banner. Select ‘Start your membership’, enter your email address and then in a few short clicks you should be ready to enjoy Netflix.

You can also get Netflix as an add-on. To get Netflix as an add-on pick a bundle of your choice and hit ‘customise your package’ to add Netflix.com.


It's nice that you offer internet, tv and Netflix all-in-one package.

dmason197
Fibre optic

So It shows I can activate Netflix but I'll be charged for doing this?

If I can't upgrade because I'm already on the Volt Package?

Kind regards 

 Dean

dmason197
Fibre optic

It shows Netflix has been added too my account with Virgin Media?

I hope I'm not being charged as I haven't activated this?

Kind regards 

 Dean

brightonjohn
Fibre optic

I have a netflix premium account which I like to use on my FireTv Cube - I'm assuming that will no longer work if I take up this offer.