If you've got one of new purple SIM cards, it should automatically give your phone all the information it needs to connect to 4G, send multimedia messages, and use data.
But if your phone won't do this after swapping your SIM (and you've followed the tips on our SIM Swap site) then here are the settings you need to check.
New Virgin Mobile APN Settings
Internet APN
Name: WEB
APN: goto.virginmobile.uk
MCC: 234
MNC: 38
Authentication Type: CHAP
APN Protocol: IPv4
APN Roaming protocol: IPv4
Leave all other options blank/Not set
MMS APN.
Name: MMS
APN: goto.virginmobile.uk
MMSC: http://mms.virginmobile.co.uk:8002
MMS Proxy: 193.30.166.2
MMS Port: 8080
MCC: 234
MNC: 38
Authentication Type: CHAP
APN Type: mms
APN Protocol: IPv4
APN Roaming protocol: IPv4
Leave all other options blank/Not set
Check Message Centre
You should also check that the correct Message Centre number is on your handset.
Go into your text messaging app and select Settings>More Settings>Text Messages and you should see the Message Centre*.
If the number is incorrect for the SIM you are using, please manually change the number according to which SIM card you are using:
- New purple SIM +447458399008
- Old red SIM +447958879890
After changing this, please manually select the Virgin network: Settings>Connections>Mobile Networks>Network Operators*
*Your handset may show different options
We hope this helps.
Thanks to community member @teabag for his post about the APN settings in the Mobile board.
