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Mobile APN settings

Virgin Media Staff

If you've got one of new purple SIM cards, it should automatically give your phone all the information it needs to connect to 4G, send multimedia messages, and use data.

But if your phone won't do this after swapping your SIM (and you've followed the tips on our SIM Swap site) then here are the settings you need to check.

New Virgin Mobile APN Settings

Internet APN
Name: WEB
APN: goto.virginmobile.uk
MCC: 234
MNC: 38
Authentication Type: CHAP
APN Protocol: IPv4
APN Roaming protocol: IPv4
Leave all other options blank/Not set

MMS APN.
Name: MMS
APN: goto.virginmobile.uk
MMSC: http://mms.virginmobile.co.uk:8002
MMS Proxy: 193.30.166.2
MMS Port: 8080
MCC: 234
MNC: 38
Authentication Type: CHAP
APN Type: mms
APN Protocol: IPv4
APN Roaming protocol: IPv4
Leave all other options blank/Not set

Check Message Centre

You should also check that the correct Message Centre number is on your handset.

Go into your text messaging app and select Settings>More Settings>Text Messages and you should see the Message Centre*.

If the number is incorrect for the SIM you are using, please manually change the number according to which SIM card you are using:

  • New purple SIM +447458399008
  • Old red SIM  +447958879890

After changing this, please manually select the Virgin network: Settings>Connections>Mobile Networks>Network Operators*

*Your handset may show different options

We hope this helps.


Thanks to community member @teabag for his post about the APN settings in the Mobile board.

 

Joining in

I've done all of this and it's still not giving me calls, but I do have texts and data. Unfortunately as I look after elderly parents a wait of up to 5 days for a fix is not acceptable.
I'm heading back to O2.

Rising star

@teabag

what about the APN type? is says on mine default,supl

Is there a need to change PAP to CHAP? also the number you gave for the message centre is different from mine which ends in 222. Is there a need to change it?