If you've got one of new purple SIM cards, it should automatically give your phone all the information it needs to connect to 4G, send multimedia messages, and use data.
But if your phone won't do this after swapping your SIM (and you've followed the tips on our SIM Swap site) then here are the settings you need to check.
Internet APNName: WEBAPN: goto.virginmobile.ukMCC: 234MNC: 38Authentication Type: CHAPAPN Protocol: IPv4APN Roaming protocol: IPv4Leave all other options blank/Not setMMS APN.Name: MMSAPN: goto.virginmobile.ukMMSC: http://mms.virginmobile.co.uk:8002MMS Proxy: 126.96.36.199MMS Port: 8080MCC: 234MNC: 38Authentication Type: CHAPAPN Type: mmsAPN Protocol: IPv4APN Roaming protocol: IPv4Leave all other options blank/Not set
You should also check that the correct Message Centre number is on your handset.
Go into your text messaging app and select Settings>More Settings>Text Messages and you should see the Message Centre*.
If the number is incorrect for the SIM you are using, please manually change the number according to which SIM card you are using:
After changing this, please manually select the Virgin network: Settings>Connections>Mobile Networks>Network Operators*
*Your handset may show different options
Thanks to community member @teabag for his post about the APN settings in the Mobile board.
I've done all of this and it's still not giving me calls, but I do have texts and data. Unfortunately as I look after elderly parents a wait of up to 5 days for a fix is not acceptable.I'm heading back to O2.
what about the APN type? is says on mine default,supl
Is there a need to change PAP to CHAP? also the number you gave for the message centre is different from mine which ends in 222. Is there a need to change it?