Introducing a new Community private messaging experience

[Kev_B]

On Tuesday 16th June, we'll be updating the Community's private messaging experience. The update brings a new look and feel along with some shiny new features that we hope you'll love! Among the new features are threaded messages, group message and that new look and feel for the Inbox. Join us as we explore some of the updates and new features below.

 

Threaded Messages

Gone are the days of clicking through various messages and sent items to pick up the flow of a conversation. You can now view sent and received messages in a threaded format, just reply to the thread to keep it going, or send a new message to start a new thread.

Group Messaging

We're introducing the ability to use private messaging to talk to multiple users. In the past when you've sent a message to more than one person, it would create separate conversations. Now you can add different users when sending a message. When you click send it will create a conversation that's visible to all the participants.

Search

Search now lives in the Inbox. Just type your query and hit enter to search your messages. You can refine results to the To, From, Subject and Body fields. For example, if you're looking for messages from a certain person, search for their usernames and click the From option to display messages they've sent you.

Viewing a message

Clicking on any message preview in your Inbox will open the message fully. If you're using a mobile device, this will open a full page message. On a laptop or desktop, the message will load on the right whilst the Inbox stays visible on the left.

Scrolling the Inbox

Your Inbox is no longer split into pages. If you want to browse older messages, just scroll through the Inbox and more messages will load as you go.

Navigating the new Inbox

Here's how to find some of the more commonly used options in the new layout:

New Message	Just click the New button from the Inbox
Sent Items	Click the dropdown next to Inbox and click Sent to see messages you've sent
Flag for a moderator	Click the icon in the top-right of any message, then click 'Flag for a moderator' to report the message
Manage Friends & Ignored	You can now manage these from the icon next to the New button

[HughJarsse]

Oh dear......

based on previous experience with VM's 'upgrading' ability, I see many many frustrated users trying to access this 'improvement' (which. if like many previous ones will be a total disaster!)

The one thing that sends shivers down my spine is the dreaded 'we are upgrading' .... as it means 'more problems than it's worth....'

Been there, suffered that...too many times. (please, VM..leave it alone, it an't broke, (but it soon will be!!)) 🙄

[ianjayne]

I agree if it 'aint broke don't mend it (or try to)

[al_bear]

like everything else on VM website - it doesn't work -

[Kev_B]

Hi @al_bear 

Sorry to hear the new PM experience isn't working for you, are you able to provide some specifics please? We've seen some problems with the page load being slower (this is currently being investigated), but no other issues have been reported.

[al_bear]

same again just now ALL links on app and website lead to 'Oops something went wrong'  

[al_bear]

or a linkt to ----  get Hub 3  --- press that link and yes - 'oops something went wrong'

[thebigdriver]

I agree, I was advised to get the new (hardly) Hub 3.0, clicked on the link I was given and "OOPS . . . ."

They do know about this, because, if this message comes up, from THEIR link, let them know, and sure as fate the lovely Emily is on the case!

A few messages back and forward, but there is always a problem with my memorable info, so hopefully we get sorted soon.

Just a thought, is it quicker to phone?

[suechapman]

still trying to get some one to help me with getting a pac code but apparently i need some one to cancel sim migration first before the text pac thing will give me a code 

no help on the forum at all 

one chap said he sent me private message so that he could do the migration cancellation but i havent received any private message at all 

i feel like banging my head against a brick wall 

i have been with virgin for many years and every thing has been fine until now when they are changing sims and threatning people with cutting mobile service off if you dont swap sim cards over hence i now want to leave 

[thebigdriver]

I am concerned what will happen in the future with O2, I have had a very good and helpful arrangement with them for  more than 20 years.

I feel that if VM get involved, or they join forces, it will be another disaster.

I for one will move providers.