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GadgetRescue
Virgin Media Staff
Virgin Media Staff

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Tips and tricks

Port Forwarding 

• How to set up Port Forwarding on your Hub 3.0

• Improve your gaming connection

Let’s set the scene with something we’ve probably all experienced at some point playing online. You’re in the middle of a death-match or a raid or the final minute of injury-time, and your connection times out.

A nightmare situation and one that has claimed the life of many a controller. 

gaming.jpg

At first, you may assume it's an issue with your internet service. However, rebooting the Virgin Media Hub doesn't seem to help, running speed tests show no problem and your ping time all looks ok. So, what’s really going on? Well, there is potentially an easy solution for this seemingly strange issue: Port Forwarding. 

What is Port Forwarding?

Port Forwarding is what allows remote computers (like your game server) to connect to a specific device within a LAN (like your PC or console).

Is it difficult to set up?

Good question, and here’s the answer. By carefully following these simple steps the settings should be applied and your gaming experience will be enhanced:

  1. Log in to Hub 3.0 Settings Page by opening a web browser (Google Chrome, Mozilla Firefox, Internet Explorer) and typing 192.168.0.1 into the address bar.
  2. Log in to the Super Hub by entering the Settings Password, as listed on the back of your Super Hub 3.0
  3. Click on "Advanced Settings", then click "DHCP". Refer to the list of devices and find the console listing, then obtain the appropriate IP Address of the console written beside it. This should be something like "192.160.0.12".
  4. With the IP Address in hand, click on "Advanced Settings" again, then on "Security", then on "Port Forwarding".
  5. On the "Port Forwarding" page, you will see a list of fields listed as: Local Start Port, Local End Port, External Start Port, External End Port. Enter the port number 80 into each of these fields, then set the "Protocol" as "TCP", then click "Add Rule".
  6. Repeat this process for the port numbers 443, 1935, 3478, 3479, 3480. Then, repeat the process once more for 3478, 3479, and 3480 but set the "Protocol" to "UDP".
  7. Click on "Save Changes".

What next?

If you’re still experiencing issues with your console or any other technology in your home, the Virgin Media Gadget Rescue team is here to help. We’re available 24/7 to answer almost any tech question you can think of (but not how to beat your nephew at FIFA, he's too good).

And of course, you can always ask for help on the Virgin Media Community in the Gaming Support forum, or talk gameplay in our Gamer Lounge.

Any more tips to get the most out of your connection? Pop a comment below.

Happy Gaming!

Gadget Rescue is a 24/7 chargeable support service designed to fix issues with non-Virgin Media technology in your home. From tablets and mobiles to cameras and computers, 93% of issues are fixed first time.
Gadget Rescue Subscription is £5 a month + a £20 set-up fee, with a minimum 6 month period).
Gadget Rescue one-off fix is charged at £35, with a no fix - no fee guarantee.
To chat live to a Gadget Rescue expert online just go to VirginMedia.com/gadgetrescue, or call free on 0800 014 7398.
9 Comments
kerita
Joining in

Forwarding port 80 does not work on the Hub 3.0

It says "The local ports between 80 and 80 on IP 192.168.0.x have been added as virtual server already, please try another one." (they have not been added)

Hardware version: 10
Software version: 9.1.116V
Ardd802
Joining in

what about superhub2? will this stop me losing connection to destiny 2?

Ardd802
Joining in

no it won't

 

A_Person
Joining in

The Add a new rule button is grayed out

AllanNastin
Joining in

This is outdated information if you have a hub 5 and need ipv6 port forwarding this is how you do it:

Basically, port forwarding for ipv6 is slightly different than ipv4.

You are port forwarding not the routers ip but the ip of the actual device.

What you have to do is... (example to open port 80 for a webpage on a local machine)

  1. go to your router settings

  2. Press "Advanced settings"

  3. Press "Security"

  4. Press "Ip and Port filtering?

  5. Press "Create a new rule"

  6. Leave options at "Inbound" "Enabled" "Yes"

  7. Select "UDP/TCP" protocol

  8. Select "Any" source

  9. Input your devices ipv6, if the ip is like

  10. Select "Any" Source port range (this might be possible to limit to specific ports, I am not 100% sure)

  11. Select "Manual" Destination port range and start "80" end "80" (*note for me selecting HTTP did not allow me to Add rule)

  12. Press "Add rule"

*note if you want to access a webpage on ipv6 you have to put the ipv6 in square brackets like this... http://[ipv6]:portsIfAny.

*note if your ipv6 is abc:efg:123:456:0:0:0:100 it can be written as 123:456::100 the zeros can be disregarded once per an ipv6.

DanyYo
Joining in

I have an unit connected, having a web server and other TCP utilities. Set up with static IP 192.168.0.8. When addressing from inside the network, all is fine.
I am setting forwarding of both 80 and 9500 (80-80, 9500-9500), but when approaching from outside, the unit does not respond, like the ports are not forwarded?

AllanNastin
Joining in

DanYo, when using an external connection, does the external connection have ipv6? 

DanyYo
Joining in

 

AllanNastin No, Ipv4 as well
 
AllanNastin
Joining in

Sorry I assumed that you had ipv6 on your virgin media hub, if you do then you have to have an ipv6 to access ipv6 content. A way I went around this is using a domain name and using cloudflare proxy, but this is a solution mostly for webpage content.

If you are on ipv6 and require access from ipv4 externally then you can contact Virgin media and explain that you need ipv4