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Forum Team
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Message 21 of 29
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Re: oomph existing customer

Hello Tyson010602, thank you for your post.

 

As far as I'm aware these are currently only additions to the new Oomph bundles, however, if you'd like to contact the team on the number I'll provide below, they can go through the possibilities for you. I'll also include how our Ultimate Oomph bundle would work for existing customers below if this is of interest to anyone in the thread.

 

Our Ultimate Oomph bundle is indeed available for existing customers to take you as well, the £99 would include 2 of your V6 boxes, 500Mbps internet and the unlimited SIM card as well as the Max It TV bundle, Sky Sports and Cinema HD, BT Sports 4k and talk more anytime call package. 

 

Any extra's on top of this including extra V6 boxes would have an additional charge on top of this.

 

You may be able to go through this on your online account or if not, you can contact the team on 150/0345 454 1111 option 1, option 4 then option 5 and simply let them know you'd like to take out the Ultimate Oomph bundle. They may be able to put this through themselves or pass you to the specialist Oomph bundle team who can then answer any further questions to do with this as they're trained in every aspect of the bundle. 

 

Hope this helps, Emily.

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teabag
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Message 22 of 29
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Re: oomph existing customer


@chenks wrote:
if people didn't cry about not getting a good deal then no-one would advise anyone to call retentions. in fact, IMO, there should be no "retentions" dept, simply a cancellation dept that will cancel your service should the price not to be to your agreement.

So you are saying, I should not ring retentions to get my overpriced service down to normal price?. I should just cancel and go elsewhere - pretty sure that is not what Virgin want, it is just your personal feelings.

the advertised price after new customer deal expires is clearly mentioned, so aren you are blind or being purposely obtuse?

Yes it shown clearly, but not officially mentioned as a standard price is it?. Plus it is not a price they will be paying - just a guideline, because price rises would need to be added on. Plus I find that remark a little personal 🙄

society has created the "i want everything for nothing" breed., and we are far worse off for it.

 

I am part of society, same as you are, I do not want everything for nothing I'm interested in paying going rate and not be robbed. I presume you are paying well over going rate - as you do not believe in in ringing retentions up and sorting things out?.


 

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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jamesofmerton
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Message 23 of 29
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Re: oomph existing customer

'I should not ring retentions to get my overpriced service down to normal price'

you are not getting an overpriced service. any reduction someone gets is a reduction of the normal price most others are paying. when you get a bill to say 'you will be paying xxxx' that is confirmation of the normal price/going rate. any reduction is a bonus.

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teabag
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Message 24 of 29
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Re: oomph existing customer


@jamesofmerton wrote:
'I should not ring retentions to get my overpriced service down to normal price'

you are not getting an overpriced service. any reduction someone gets is a reduction of the normal price most others are paying. when you get a bill to say 'you will be paying xxxx' that is confirmation of the normal price/going rate. any reduction is a bonus.


lol, feel like I'm getting ganged up on now.

What is normal price?

1: The all different prices everybody ends up on after yearly price rises - taking you over standard going rate.

2: The price stated new customers will pay after their promotion.

3: The price you can negotiate after ringing retentions - whether that will be today's going offer, tomorrow's going offer or next day's offer ect.

4: The price you say - whatever it says on your bill.

Myself, number 2 is the correct one in my eyes. With mine now about to go above that price, instead of doing @chenks is advising - "stick finger up and run away or shut up and just pay it". I will be having a nice chat about it so hopefully a price can be achieved we are both happy with, the way Virgin advise, promote and the reason why they have the retentions department.

Maybe time for all this to go to bed now, and let people do as they feel best without being told they are doing wrong/freeloading off other people, I'm sure you have your own prices sorted 🤭

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chenks
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Message 25 of 29
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Re: oomph existing customer

people are indeed free to do as they wish, however if they post moaning about it on here then others are also free to post their response.

or are you only advocating allowing people to say what YOU agree with?
people often agree with free spech until they hear something they don't agree with, then they suddenly become an advocate of stiffling free speech. strange isn't it.
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teabag
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Message 26 of 29
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Re: oomph existing customer

I'm was not advocating about anything.

The only reason I stepped into this thread was because the OP asked for advice on changing his old expensive legacy package onto a newer package offering more then he had at around the same price, the package is advertised by Virgin at being available for excisting and new customers at same price.

But some of the posts following were aimed that he was just trying to be a Freeloader and doing something very wrong - that can't be right?.

Anyway, all ends well, the OP managed to get the package offered to him, you had your say and I had mine 👍

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MattCaller
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Message 27 of 29
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Re: oomph existing customer

Its like a lottery depending on who you get through to... today I've had FOUR different prices quoted from £99 through to £148 (which was the actual price they wanted me to pay after online chat upgrade team said I could get the £99 deal still).  So I'm sat here thinking this might just end it for me now... I've submitted a complaint with the chat details which I captured and I just dont seem to be able to speak to any common sense VM employee at their end.  Spent hours on this today and its just not worth it - see where they get to by end of today / tomorrow and then I'm cancelling ddm and dumping their gear at their Hook office address which is local to me.

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chenks
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Message 28 of 29
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Re: oomph existing customer

that would be extremely foolish to do so.
cancelling your DD before you have paid any oustanding amounts will result in your credit rating adversely affected and the possibility of the debt being passed to debt collectors.

also, "dumping the gear at their head office" would also not be wise to do so.
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MattCaller
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Message 29 of 29
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Re: oomph existing customer

Would it?

I've just paid, I'm out of contract and I can give them their 14 days notice. they can have the equipment back early and treat themselves.

they've been in breach of contract for about a year delivering circa 150mbs speed on a 350mbs contract as well so I don't owe them a penny...

Yes if you don't know what you are doing and whether you own them any money its an issue... if they are in breach of contract I can end it immediately as per their own 'legal stuff'

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