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Lily
Tuning in
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Message 1 of 6
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offer of reward for being a long term customer

I keep getting calls saying they are from Virgin Media and telling me I am due for a reward as I have been with them for many years - sounds to good to be true. Real, scam, anyone else ?

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teabag
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Message 2 of 6
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Re: offer of reward for being a long term customer

Post the number they are coming from, then someone can answer if it is a number Virgin use.

Take note though, most of the calls are sales calls, so you may get extra for a short period - then your be paying full price for it for rest of the contract you will be put on.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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wez
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Message 3 of 6
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Re: offer of reward for being a long term customer

If in doubt ask them to put the offer in your notes and then you can call in on the main number to talk about it.

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teabag
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Message 4 of 6
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Re: offer of reward for being a long term customer


@wez wrote:

If in doubt ask them to put the offer in your notes and then you can call in on the main number to talk about it.


Not usually possible with these outbound sales calls, it's take off them or leave it.

Mind you, I expect there is not much difference in price over the contract length from taking on the outbound sales at free for a while and then paying full price - to phoning retentions and upgrading yourself with a loyalty discount over the whole term.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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vircom
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Message 5 of 6
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Re: offer of reward for being a long term customer

With retentions you are also more likely to get a deal tailored to your needs.
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zilch
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Message 6 of 6
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Re: offer of reward for being a long term customer

I didn't.

I've been a customer for 20 years and was offered a £2.00 discount for 3 months only. But for this I had to take out a new 12 months contract - so not very impressive.

 

 

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