on 20-03-2023 16:42
I’m on an 18months fixed price contract and had an email to say my monthly price will increase by £7 per month!!
Will these monthly extra charges be added before my contract ends or not?
Thanks for any advice 👍🏻
Answered! Go to Answer
on 24-03-2023 07:56
Whether this applies to you depends on what sort of contract you've got. VM's communication leaves a lot to be desired, and many customers are under the misapprehension that they've got a fixed price deal (that remains the same for the full contract term), and whilst that is true for a minority, the majority of customers are in fact on fixed discount contracts. That second and much larger group continue to get their agreed discount for the length of their contract, but VM can increase the pre-discount price. They'll still get their £x a month discount, but the price to which that applies can be raised. This may be worth a read as the new T&Cs will make a material change to how VM's price rises affect you in future years.
on 20-03-2023 19:43
Yes, unless it is just ending. If you read your contract you will see what ‘fixed price’ covers.
on 23-03-2023 09:29
The price increases affect anyone on a fixed discount immediately. If you are on a fixed price then you stay on that price until it expires, at which point you get the double whammy of losing your discounts plus the price increase on top. When you are in the last month of your current contract phone up & see what’s on offer.
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on 24-03-2023 07:56
Whether this applies to you depends on what sort of contract you've got. VM's communication leaves a lot to be desired, and many customers are under the misapprehension that they've got a fixed price deal (that remains the same for the full contract term), and whilst that is true for a minority, the majority of customers are in fact on fixed discount contracts. That second and much larger group continue to get their agreed discount for the length of their contract, but VM can increase the pre-discount price. They'll still get their £x a month discount, but the price to which that applies can be raised. This may be worth a read as the new T&Cs will make a material change to how VM's price rises affect you in future years.