I have never experienced such a genuinely comical lack of customer service/company efficiency in my entire life.
I ordered an iphone 13 on a 36 month contract, totalling roughly £1600. I got told i'd receive an email for an E-signature within 48 hours, then on the day the phone was supposed to be delivered i contacted them and was told there was a technical issue on their side and the order hadn't been completed (even though i had received an order confirmation with an order number via email).
I then got told i had to restart a new order, but got told now it would take another 17 days for the phone to arrive and it was only available in blue.
I then got passed onto somebody else, who told me it could arrive in 11 days and they could do it in the original Midnight colour that i ordered.
I then went ahead regardless of the fact i'd already ordered this phone once before, and i asked several times if they could assure this would all go through and that the E-signature email would actually come through this time, and of course 48 hours passed and no email. I then called virgin customer service where the woman asked me for my postcode 6 times, my telephone number 4 times, then my name 3 times. Then after asking me for these details repeatedly and then just muting the call for over 40 minutes, she told me she had to call me back in 2 minutes. Shock, she never called back.
Need less to say, i called EE and bought an iphone 13 on the spot with outstanding customer service that is arriving to my address next day.
I know virgin aren't short of cash, but its nuts that these people have zero incentive to retain or gain customers. i tried to give them £1600 TWICE and they wanted nothing to do with it.
BONKERS.
So glad i (by no choice of mine) ended up avoiding this company as a phone provider.
