on 07-06-2022 16:29
I quote this from my Virginmedia bill, this is exactly how it was written:
"You'Re Receiving A œ11 Discount. If You Change Your Package You May Lose This Discount Which Will End on 8 August 2023"
Lasting proof that they don't give a damn about their customers.
By the way, Sky are offering incentives to existing customers:
https://www.sky.com/deals/customer
on 07-06-2022 17:32
on 07-06-2022 19:01
Sorry I should have mentioned I don't use the TV service.
The only reason I'm still with VM is for the reasonably consistent M200 Fibre Broadband service and the land-line, and also I want to keep my email address as it's printed on all my business cards!
The point I was making is that VM offer the same package to new customers for cheaper, albeit after an initial discount period.
I had to phone them and tell them I was thinking of leaving them (option 4) in order get £20 off the £72 per month they were charging me.
on 07-06-2022 19:39
People complain on these forums ad nauseam that VM gives bigger incentives to new customers than existing ones. Well, that's VM's business model. You can, however, ask for a reduction as I do when coming to the end of my contract (and I always succeed although a new 18-month contract is required) or move to a competitor. And that's the key thing: VM isn't short of competitors and I do believe that broadband and phone customers should be able to get better deals from the DSL providers.