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Jay4718
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Virign Media on all surrounding streets but not mine

Hi I was just wondering if anyone can tell me why my street was missed when all surrounding roads have it the closest house being 20ft away i have registered with cable my street but never heard anything back i was just wondering if there was a specific reason.

my postcode is BN112PY

Many thanks

James

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Superuser
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Re: Virign Media on all surrounding streets but not mine

Are you in a Private road by any chance? VM has agreement to install infrastructure in all local authority adopted roads only. If you are on a private estate you either need to negotiate with the estate owner to get services installed, or if all the homeowners own the road then VM will need individual wayleave agreements from every one of them to carry out the works.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Forum Team
Forum Team
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Re: Virign Media on all surrounding streets but not mine

HI James Smiley Happy

Thanks for popping by and for looking into this with us Smiley Happy

Let me have a look into this with our teams to see what they can find out.

If you can pop back to me on a PM with:

  • Your name
  • Your full address
  • Your contact number

I can email them for you.

To PM* me, simply:

  • Click on my forum PM link Karen_A

Many thanks

 

* For other forum users reading this, please only PM me if I have asked you to first.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Forum Team
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Re: Virign Media on all surrounding streets but not mine

Hi James

Thanks for your PM Smiley Happy

I've popped that back to the teams.

If you can give me 3-5 days I should be back with an update in that time

Speak soon Smiley Very Happy

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"