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chenks
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Message 31 of 41
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Re: .Re: Virgin don't offer best prices to current customers

and the point of that post is?
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biglesbo
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Message 32 of 41
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Re: Virgin don't offer best prices to current customers

Hi  been with virgin for donkeys years

just priced up my bundle as as if new customer

Total cost for your TV Broadband Phone £87.50 a month for 12 months then £114.50 a month £74.95 activation fee 12 month contract

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mine £121

 

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chenks
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Message 33 of 41
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Re: Virgin don't offer best prices to current customers

and?
when you were a new customer what deal did you get? (and don't say you didn't get one as that would be a lie).

if you are not happy paying £7pm more than a new customer then call CS and ask to leave. they may offer you a £7pm reduction or they may accept your cancellation. either way you'll be quids in.
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biglesbo
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Message 34 of 41
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Re: Virgin don't offer best prices to current customers

I assume you are refering to virgins lack of loyalty to long standing customers

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chenks
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Message 35 of 41
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Re: Virgin don't offer best prices to current customers


@biglesbo wrote:

I assume you are refering to virgins lack of loyalty to long standing customers


who are you directing that question to?

the only loyalty required is that they continue to supply you a service that you pay for as per your contract.
and the only loyalty you need to give is to pay your contracted price for the service you receive.

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biglesbo
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Message 36 of 41
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Re: Virgin don't offer best prices to current customers

they will be paying £7 less as standered when their deal ends

 

in what world does that make sense

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chenks
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Message 37 of 41
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Re: Virgin don't offer best prices to current customers

i see it as you are paying £7pm more a month, rather than they are paying £7pm less.
in a business sense it's great as you are paying more than someone else.
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biglesbo
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Message 38 of 41
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Re: Virgin don't offer best prices to current customers

When you go shopping do you expect to pay more for your shopping than someone else

would you expect to pay more for a bus tiicket for the same journey ??????????

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chenks
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Message 39 of 41
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Re: Virgin don't offer best prices to current customers

so what is your complaint? that you are paying more?
as i said, if you're not happy with that then call cancellations.
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jamesofmerton
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Message 40 of 41
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Re: Virgin don't offer best prices to current customers

'I assume you are refering to virgins lack of loyalty to long standing customers'

yet you threaten to leave because you want to pay less than the going rate that most others pay.

no customer is loyal. they get what is best for themselves. your posts confirm what i have said for years.

the new customer deal model works. for every person like yourself who moans, there are dozens more who stay because they can't be bothered to change and or the service works for them. if everyone were on a new customer deal companies would go out of business.

i'll give more insight into how a company i know works re new customer deals. they get customers in on a deal where the profit margin isn't much above break even. after a short while they send out customer surveys. those that are in the top 25 per cent of satisfaction have their prices increased. those in the middle are increased but not as much as the former. those unhappy are contacted to offer a slightly better deal.

all of this is called business.

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