I assume you are refering to virgins lack of loyalty to long standing customers
who are you directing that question to?
the only loyalty required is that they continue to supply you a service that you pay for as per your contract. and the only loyalty you need to give is to pay your contracted price for the service you receive.
Re: Virgin don't offer best prices to current customers
'I assume you are refering to virgins lack of loyalty to long standing customers'
yet you threaten to leave because you want to pay less than the going rate that most others pay.
no customer is loyal. they get what is best for themselves. your posts confirm what i have said for years.
the new customer deal model works. for every person like yourself who moans, there are dozens more who stay because they can't be bothered to change and or the service works for them. if everyone were on a new customer deal companies would go out of business.
i'll give more insight into how a company i know works re new customer deals. they get customers in on a deal where the profit margin isn't much above break even. after a short while they send out customer surveys. those that are in the top 25 per cent of satisfaction have their prices increased. those in the middle are increased but not as much as the former. those unhappy are contacted to offer a slightly better deal.