Is it standard virgin policy when laying cables down the street to block off our main drive entrance and put our house in the middle of temporary traffic lights without advising us this will be happening? Came home in dark to find as I slowed on the main road at rush hour to turn in to our drive that there was a blue barrier blocking our drive. As I set off to move back up the road to try our other gate hole a car had already started to move round me and was now on wrong side of road in oncoming traffic (difficult bend near our gates). I've phoned their line and they told me they'd contact. It had now been opened so we can use our gates again but to say I'm not happy regarding this is an understatement.
Interesting, I contacted virgin as it was their contractors, contacted them the same evening I became aware of the issue and it was rectified the next day. My question is more regarding why we haven't been given any notice that access to our property was going to be obstructed and why we were put within temporary traffic lights without warning. Are they just allowed to do that or should we have had some written warning,?
Thanks Kath. So can I infer from your reply that it is the council who should have let us know that our house would be placed between temporary traffic lights during the works? I quite agree that the barrier appeared to be in the wrong place, it seemed to have been placed on the pavement in a line of barriers protecting setting tarmac. I do wonder if an accident had happened due to me not being able to turn in to my driveway would virgin be any more concerned regarding this issue? I have as yet had no apology from either virgin or the contractor. I would say I don't want to be petty but it seems such a simple thing to do but your company appear not to be concerned.
We do try to notify impacted residents where we can if works may cause them any inconvenience but the local authority will have had these roadworks approved up to at least 3 months prior to us attending too.
As we're not a utility company we don't fall under the same notification regulations so in some instances notices are not able to be mailed to you such as with the case here.
If your LA has not notified you of this directly that is maybe because they choose to notify of impending works in alternative ways e.g. via their websites or in the local newspapers etc