on 19-07-2021 08:43
Good morning.
My partner owns a business in Rhydefelin (South Wales) called Michelle's Snax Cafe and her and surrounding homes have complained without any action on a VIRGIN MEDIA drain cover in the middle of the road that clanks very very loudly when traffic crosses over it...its exactly where every car etc travels...this is not just very annoying for the cafe customers trying to enjoy a coffee outside but also to other neighboring businesses and for the residents who are kept up all hours with the loud noise...young children awake to the same.
The post code here is CF37 5RW
Can you please advise how this could be sorted asap as perhaps its becoming loose and will create a severe hazard?
Many thanks in advance.
John Ricote
on 19-07-2021 09:02
Hello
Can you get a photo of the problematic cover, you say a drain cover the issue you may have if that is the case Virginmedia do not use drain covers that would down to your local council.
Regards Mike
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on 19-07-2021 16:05
on 19-07-2021 17:11
I've looked at the road on Google Maps and it's not obvious that any of the drain covers belong to VM. In fact I've never heard of VM installing covers on roads as ducting is typically always run alongside roads (hence there are pavement covers). I suggest that you contact Welsh Water about the cover.
on 19-07-2021 17:35
I want to live in your world where a noisy drain cover is the top of my priority list…
on 19-07-2021 17:36
Looking on Streetview, there's something in the road marked "CableTel", is this the one?
on 19-07-2021 18:49
on 19-07-2021 19:12
yes that's the one...how do we get Virgin to repair before it becomes a safety hazard ?
on 19-07-2021 19:13
on 19-07-2021 19:28
Hi @JOHNRICOTE
We're very sorry about the noise caused by this drain cover in Rhydefelin.
I've reported the issue to our street equipment and someone will be out out to get it sorted very soon.
Kind regards,
Dean_C
Community Moderator