Broadband customers could get clearer and more consistent information about their service when signing up to a new deal, under proposals announced by Ofcom today.
Under the planned new guidance, broadband providers would only be able to use the terms ‘fibre’ and ‘full-fibre’ on their websites and in contracts if their network uses fibre-optic cables all the way from the exchange to the home. Customers would also be given a short, easy-to-understand description of the type of broadband network technology they are signing up to.
https://www.ofcom.org.uk/__data/assets/pdf_file/0037/254989/broadband-info-condoc.pdf
