Still no service (TV channels)

[nepilim22]

So it's now 17:21. There is still no virgin media TV channels!! It's not a good service for a customer with or without young children. Can I assume there will be a reduction in the monthly bill? I'm in the Derby area and it's been like this since 10:20, this morning. Maybe there is a way to claim against this incident? My contract is for renewal shortly, certainly giving me food for thought on my desition on whether to renew or not. 

[chenks76]

https://community.virginmedia.com/t5/Virgin-TV-360/National-TV-Outage/td-p/4877465

as for refund, only if the fault is in place for at least 48 hours would you be entitled to automatic compensation.

[Tudor]

No compensation for the TV service, it’s only applicable to broadband. I believe this is the first national outage for VM TV in over 10 years. Most peoples TV these days have a FreeView tuner built in, so you can still watch something.

[Graham_A]

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@Tudor wrote:

No compensation for the TV service, it’s only applicable to broadband. I believe this is the first national outage for VM TV in over 10 years. Most peoples TV these days have a FreeView tuner built in, so you can still watch something.

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FreeView requires an aerial in order to receive the signal.  Not every property has one.

[Tudor]

“Not every property has one.” Very true, but like with everything I always have a backup. I would never think of running a business from home without a backup device for broadband, same goes for TV, particularly if you have a wife and children who must watch their favourite programmes.

[Roger_Gooner]

If broadband is working there is a bunch of apps available such as BBC iPlayer and YouTube to keep you occupied.