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On our wavelength
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Returning Kit

Hi - I have been reading quite a few posts regarding complaints about the return of Kit

( Posting it Back )  

Well i have a question regarding this, If Virgin Engineers Install the Equipment etc,  Re your Tivo Box  or Router -  once you have Cancelled your services, Surely it should be down to Virgin to Get their engineers to Remove or Pick up the Kit,

Cannot see why VM lay responsibility on the customer if it goes Missing or does not turn up, even if the customer have proof of Posting ???????

 

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spgray
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Re: Returning Kit

think the engineers time would be better spent doing actual repair/installation work rather than being a courier.

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My Broadband Ping - spgray

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