on 03-07-2021 11:34
I have been a loyal customer for over 30yrs. Every 18 months I have to battle to keep down the price when my contract comes to an end.
I have made no changes to my bundle in the last 3 yrs but...
Jan 2020 cost £71pm
Jan 2021 cost £85pm
July 2021 cost £126pm
Just been on phone and chat for about an hour and they agree to reduce to £96pm - still a 10% price increase. It is clear that new customers get much better offers and is a real shame that VM do not look after existing customers once they have 'got you'
on 03-07-2021 13:45
And as a new customer when you first joined you would have been given a deal that meant you were paying less than existing customers.
Welcome to the business world!
on 03-07-2021 17:07
So 18 months good price then 28 yrs being ripped off.
If I leave that is not good business for VM! So every 18 months I have to go through the process of putting up a fight until they reduce the price. That is just tedious.
on 03-07-2021 17:53
on 03-07-2021 20:36
@simon1112 wrote:So 18 months good price then 28 yrs being ripped off.
If I leave that is not good business for VM! So every 18 months I have to go through the process of putting up a fight until they reduce the price. That is just tedious.
For every one person that leaves another multiple join. So it’s no real loss to VM.
03-07-2021 22:57 - edited 03-07-2021 22:58
'It is clear that new customers get much better offers and is a real shame that VM do not look after existing customers once they have 'got you''
shhhhhh but sky and bt and other companies do exactly the same. it's been encouraged by the regulator and government for years.
'So every 18 months I have to go through the process of putting up a fight until they reduce the price'
yes, you only 'win' if you change every single provider each and every year. martin lewis encourages people to do it but most can't be bothered and stay with the company if they are happy.
we pay nearly 200 a month but only stay because we don't want another long term contract and remain in control when we choose to leave. also we are happy with the services provided at the moment.
on 04-07-2021 17:53
on 06-07-2021 20:50
So everyone a resolution!
After several phone calls and an online chats, I managed by remaining polite but being firm to get an upgraded package for £75pm on an 18 month contract. (A saving of £50pm on original quote)
So if you can be bothered you can succeed ! Thank you VM.
on 18-07-2021 14:47
If that's the case, why do they have less customers now than they had at the start of 2021?
on 18-07-2021 18:02