Menu
Reply
  • 1.09K
  • 14
  • 70
ianjayne
Rising star
264 Views
Message 1 of 3
Flag for a moderator

Passwords

Had the occasion to call 150 for another matter relating to wifi and was asked for certain positional characters for my account password, its always been 4 characters.  The operative told me I had answered incorrectly and we had to resset it to another 6 character password as 4 digits are not accepted.  Since when?  Has something changed recently?

0 Kudos
Reply
  • 56
  • 14
  • 17
GoodSamaritan
Dialled in
259 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Passwords

Virgin media's password criteria is more than 6 characters ideally with numbers in there as well. This improves security and protects you and your account and personnel details. 

Has this post helped you out? say thanks by clicking on the Kudos Star.
I work for Virgin Media - but all opinions posted here are my own
  • 1.09K
  • 14
  • 70
ianjayne
Rising star
244 Views
Message 3 of 3
Flag for a moderator

Re: Passwords

As far as I am aware rmy 'over the phone' account PW has always been 4 characters. Log in is differnent for this site, router and emails. 6 or more. However all changed now.
0 Kudos
Reply