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Anhelyna
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Not sure where this goes but........

Last year my Superhub 2 died - yup it was deceased.

I phoned in about it and after persuading the off shore customer assistant not to scream at me [ stupidly admitted I was deaf when I asked her to repeat something more slowly ] she did  try and test it and agreed it had demised so a new Hub 3 was sent out to me.

That's working fine but I've just realised the old totally b.......... superhub is still hereSmiley Sad

I'm trying to clear a pile of stuff - and will be vanishing to the local tip [ sorry recycling farcility ] next week with some old electrical gubbins - can I add the dead superhub to the collection there ?

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Superuser
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Re: Not sure where this goes but........

Read this:

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

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Forum Team
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Re: Not sure where this goes but........

Hi Anhelyna

Thanks for getting in touch.

Dropping the hub 2 off in the nearest recycling plant is our recommended option for you.

If you'd prefer to send this back to us then using the link Howard put in his post, you can find a list of stores there that would be able to take them back.

Let us know if you need anything else.

Take care.

Karen

 

 

 


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Anhelyna
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Re: Not sure where this goes but........

Thanks - as I'm taking some dead electrical stuff down to the Council tip - I'll just add it to the pile :-)

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