I will be moving to a new housing estate shortly, and according to the new postcode, there is no broadband or cable available at all.
I'm able to keep running my broadband/phone package at my present address for a while (living with a relative) but I really need access to cable if at all possible at the new address.
How do I go about requesting cable installation if that is an option? If not, I have no idea how I'm going to cope with snail-pace broadband. I rely on e-mail and internet as I'm deaf and it's the easiest way to contact people.
If VM cabling infrastructure hasn't been installed by the developer then you are going to be out of luck. VM will not install on new estates where the roads have yet to be adopted by the local authority and in any event their expansion program is fully committed until 2020. Unlike BT Openreach VM have no legal obligation to install their cabling anywhere new - they have no universal service obligation.
Superuser 18/19. Use Kudos to say thanks Tick an answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
Morning HantsHog18, welcome to our forums and thank you for your post.
Sorry to hear we don't currently service you're new house.
We're unable to service all properties sadly. However, if you list your interest here we can look in to the possibility of servicing your new house. Your address will stay on file for 6 months and we'll be back in contact if we get any other information.
If we advise that your new home can have service we can then arrange installation.
We have our accessibility link here so you can find the best contact method for you. However, we'll be happy to assist anyway we can over the forums.