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kjb6372
On our wavelength
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Message 1 of 9
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M200 fibre broadband

Recently lost broadband & on demand in whole street so rang to inform/complain that it had gone down again,3 weeks later get a phone call with all the usual excuses but the best of all was telling me my 200mbps may be the problem as it may not be enough to cover our needs, had to explain all the flashing green lights on the hub & red on the V6. Trying to get more money out of me when the problem was VM's. Did get a £10 discount for a month but trying to sell upgrades, that is low..

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jbrennand
Alessandro Volta
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Message 2 of 9
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Re: M200 fibre broadband

Is the BB still not connected?

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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kjb6372
On our wavelength
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Message 3 of 9
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Re: M200 fibre broadband

Yes connected,it was just funny they tried to get me to upgrade..

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Tudor
Hero
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Message 4 of 9
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Re: M200 fibre broadband

Marketing probably have no connection to the real world. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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kjb6372
On our wavelength
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Message 5 of 9
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Re: M200 fibre broadband

You say marketing, but they rang me to resolve the complaint.

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teabag
Superstar
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Message 6 of 9
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Re: M200 fibre broadband

lol.  all going down the Virgin Mobile side route, offshore Sales CS staff always blame your phone and try to flog you a new one 😡

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Forum Team
Forum Team
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Message 7 of 9
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Re: M200 fibre broadband

Hello kjb6372

Sorry to read the above 

How are things looking now with the service?

I have had a quick look at the area now and nothing is showing that could be affecting your service 

If you do need anything else let me know 

Gareth_L

 

 

 

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kjb6372
On our wavelength
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Message 8 of 9
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Re: M200 fibre broadband

All working at the moment, it was more the rude person on the telephone when i reported the issue & then when someone rang me they blamed the package I was on for the problem..

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Forum Team
Forum Team
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Message 9 of 9
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Re: M200 fibre broadband

Sorry about that.

We appreciate the feedback, do let us know if you need further assistance. 

Emma_C - Forum Team
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