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Clisu
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Live chat

Does Live chat work? Have been a Virgin customer for only three months but each time I try to use Live chat during working hours it's never available. Does it really exist?

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Superuser
Superuser
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Re: Live chat

Yeah it's sadly overused and understaffed, with odds on people asking questions that could be found easily with Google search
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Clisu
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Re: Live chat

Thanks for your reply. Live chat seems to work well with many other companies but I get the understaffed bit!
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Forum Team
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Helpful Answer

Re: Live chat

Hi Clisu

I appreciate at the times you have tried speaking to our teams they have been busy and my apologies for any inconvenience this may have caused to you.

Our Webchat teams can be contacted via the site online and you can speak to them if you prefer this option by choosing the Chat Online option:

E.G-Account and Billing > Manage Your Account Online

 

Their opening hours are: online

Day Open Close

Monday 8am 8pm

Tuesday 8am 8pm

Wednesday 8am 8pm

Thursday 8am 8pm

Friday 8am 8pm

Saturday 9am 5pm

Sunday Closed

 

Let us know how you get on going forwards!


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Clisu
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Re: Live chat

Thanks Karen I appreciate your reply
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BigDaddyDavee
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Re: Live chat

Same problem here. Never works at any time. Sorry, the team are currently unavailable, please try again during our opening times.

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ttpdotcom
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Re: Live chat

So.....
Monday, 5:20pm and shows chat offline????

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