Menu
Reply
  • 2.82K
  • 142
  • 419
jpeg1
Trouble shooter
277 Views
Message 431 of 458
Flag for a moderator

Re: Lightning- everything blown up - virgin washes their hands

Inhumane? 

You really should drop this before it affects your health. 

And your bank balance. 

  • 228
  • 0
  • 15
Gillyathome
Up to speed
271 Views
Message 432 of 458
Flag for a moderator

Re: Lightning- everything blown up - virgin washes their hands

yeah the weeks they made me walk around with my mobile expecting it to ring at anytime...Pavlov's dogs inhumane ?

I've had loads of letters either promising calls or to resolve thing.. then nothing... disgraceful.

being assured multiple times in writing virgin would fix things... then didn't... 

I call that inhumane.

Gilly.

0 Kudos
  • 26.35K
  • 1.13K
  • 4.35K
Very Insightful Person
Very Insightful Person
263 Views
Message 433 of 458
Flag for a moderator

Re: Lightning- everything blown up - virgin washes their hands

the removed post are you fault. When you take things to a legal level then the PR teams and CS will not deal with you. You need to follow though with the legal action now.

VM will not deal with you while you have legal action underway its fully now between you, your lawers and VM legal team. No one else can get involved.

Pretty standard with most companies

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

  • 228
  • 0
  • 15
Gillyathome
Up to speed
262 Views
Message 434 of 458
Flag for a moderator

Re: Lightning- everything blown up - virgin washes their hands

is this your personal opinion ? 

OR are you talking on behalf of virgin media ?

p.s how can one of virgin's own posts offering advice, being removed be my fault ?

wez can tell ya what it said if you missed it.

Gilly.

0 Kudos
  • 26.35K
  • 1.13K
  • 4.35K
Very Insightful Person
Very Insightful Person
248 Views
Message 435 of 458
Flag for a moderator

Re: Lightning- everything blown up - virgin washes their hands

Its pretty standard. If something is int he hands of the legal team in a company ANY communication even support must go through the legal time.

Its to control what is said and done so that the legal team knows if it ends up in court.

They will not lep you and chances are will not even speak to you on here anymore

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

  • 228
  • 0
  • 15
Gillyathome
Up to speed
240 Views
Message 436 of 458
Flag for a moderator

Re: Lightning- everything blown up - virgin washes their hands

all I want is the decency of a reply to the complaint pack I sent 6 months ago.

that's not to much to ask is it?

as I said I'm being gaslighted.. it's shameful

Gilly.

0 Kudos
  • 26.35K
  • 1.13K
  • 4.35K
Very Insightful Person
Very Insightful Person
231 Views
Message 437 of 458
Flag for a moderator

Re: Lightning- everything blown up - virgin washes their hands

you had a reply when they said they deadlocked you. Its now in you and the court's hands

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

  • 228
  • 0
  • 15
Gillyathome
Up to speed
228 Views
Message 438 of 458
Flag for a moderator

Re: Lightning- everything blown up - virgin washes their hands

nah nah nah

that's not how the complaints process works... ive not got to the end of this yet.

I've discovered complaints don't deal with complaints

your then past to the solicitor.

solicitor does nothing.

Gilly.

0 Kudos
  • 26.35K
  • 1.13K
  • 4.35K
Very Insightful Person
Very Insightful Person
215 Views
Message 439 of 458
Flag for a moderator

Re: Lightning- everything blown up - virgin washes their hands

you are at the end of this. And way passed it.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

  • 228
  • 0
  • 15
Gillyathome
Up to speed
210 Views
Message 440 of 458
Flag for a moderator

Re: Lightning- everything blown up - virgin washes their hands

the end of what ? virgins complaints process ? that would be a fine thing. if only.

the process isn't over until I get a reply to my complaint the CAB told me.. 

whats the point of HVM inviting me to write to the legal team if they just ignore me, like I don't exist.

they are sending me quackers.

Gilly. 

 

0 Kudos