Re: Lightning- everything blown up - virgin washes their hands
Your issue is going to be split into several parts.
If you claim the surge was on the coax, you need to prove that. Reading through you are saying several other people with VM services had the same issue so that may be cushty.
THEN you have to prove it was due to VM's negligence. Thats going to be an issue as the isolators are over rated. So unless you can prove a weak link in the chain between the street cabinet and you, that would make the isolator ineffective...
THEN you have to prove that by their negligence, you suffered damage or loss that would NOT have happened during the normal course of events.
So say the lightning strike hit the mains would the result have been the same? Are you running a MOBO with surge protection? Modern MOBO's have LAN surge protection because in an always on Interwebs world, power surges are a thing.....
Basically its time to seek legal advice.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
As you can see it can handle voltages in excess of 2000 volts which in normal circumstances would be ample but look at the article extract below and you will see that a typical lighting bolt is millions of volts at currents in excess of 30,000 amps.
This is from an article that explains it in more detail.
'An average bolt of negative lightning carries an electric current of 30,000 amperes (30 kA), and transfers 15 coulombs of electric charge and 500 megajoules of energy. Large bolts of negative lightning can carry up to 120 kA and 350 coulombs. The average positive ground flash has roughly double the peak current of a typical negative flash, and can produce peak currents up to 400,000 amperes (400 kA) and charges of several hundred coulombs. Furthermore, positive ground flashes with high peak currents are commonly followed by long continuing currents, a correlation not seen in negative ground flashes.'
In short an isolator has no chance of stopping a direct lightning strike, and the amount of intense electrical energy and the inevitable damage that it may cause.
Following receipt of your application for adjudication against Virgin Media on 07-Jun-2018, I regret to inform you that your application cannot be accepted for adjudication. This is because your application is not eligible under the CISAS Scheme Rules on which we must operate.
The reason for rejecting your application is as follows:
Dear Mr G**** Unfortunately your dispute appears to of not met the conditions of our application process. As stated on our website and application, you may use these services if you fall within the scope of the scheme. Please refer to our CISAS Rules for further information. Apologies that we are unable to assist you in this matter. As your claim relates to damage of property you may wish to refer to your local Trading Standards. Kind regards, CISAS. .
In light of the above, your application is now classified as closed and we are sorry that we cannot help you on this occasion.
You can see a full copy of the CISAS Scheme Rules of Adjudication on the CEDR website which include details on the reasons why we are obliged to reject some applications in section 2.2. Kind regards, Centre for Effective Dispute Resolution 70 Fleet Street, London, EC4Y 1EU, United Kingdom Tel: +44 (0)20 7520 3814 E: email@example.com