on 22-06-2018 18:08
Can anybody help me with a contact number / email address for the zero harm division ?
the chief exec's office is blaming "god" for lightning blowing up my TV and Computer...
does "god" only pick on 12 virgin customers at the same time ?
I've never had such a poor experience from any customer care team. been bounced
from head office to cisas, pointless waste of time.... they can't help.
Answered! Go to Answer
on 28-10-2019 18:18
Inhumane?
You really should drop this before it affects your health.
And your bank balance.
on 28-10-2019 18:28
yeah the weeks they made me walk around with my mobile expecting it to ring at anytime...Pavlov's dogs inhumane ?
I've had loads of letters either promising calls or to resolve thing.. then nothing... disgraceful.
being assured multiple times in writing virgin would fix things... then didn't...
I call that inhumane.
Gilly.
on 28-10-2019 18:41
28-10-2019 18:44 - edited 28-10-2019 18:54
is this your personal opinion ?
OR are you talking on behalf of virgin media ?
p.s how can one of virgin's own posts offering advice, being removed be my fault ?
wez can tell ya what it said if you missed it.
Gilly.
on 28-10-2019 19:09
on 28-10-2019 19:13
all I want is the decency of a reply to the complaint pack I sent 6 months ago.
that's not to much to ask is it?
as I said I'm being gaslighted.. it's shameful
Gilly.
on 28-10-2019 19:18
28-10-2019 19:20 - edited 28-10-2019 19:29
nah nah nah
that's not how the complaints process works... ive not got to the end of this yet.
I've discovered complaints don't deal with complaints
your then past to the solicitor.
solicitor does nothing.
Gilly.
on 28-10-2019 19:29
28-10-2019 19:36 - edited 28-10-2019 19:40
the end of what ? virgins complaints process ? that would be a fine thing. if only.
the process isn't over until I get a reply to my complaint the CAB told me..
whats the point of HVM inviting me to write to the legal team if they just ignore me, like I don't exist.
they are sending me quackers.
Gilly.