We have a box on the side of our house where all the wires for upstairs and round the back connect. The bad weather has resulted in the cover of the box breaking leaving all the wiring exposed. I've checked and it's not possible to put back what is left of the box so is it possible to get Virgin to come and fit a new cover?. Who do I phone/message?.
I have been waiting two weeks for an engineer to come out and fix the door which is broken, we get idiots walking by and pulling the wires which resulted in no broadband and tv for a week as Virgin couldn't get an engineer out for five days which in itself was a joke, I tried again but the call centre in India is useless. I believe the repairs are done by a third party so why the long wait, this is a list of failures I have had with virgin this year.