I'll take you straight to the main menu - not!

[Rillington]

One thing I have noticed about VM's customer service is that after you have 'tapped in' your details, it says "I'll take you straight to the main menu" and then doesn't as before you are taken to the main menu you are forced to endure yet more pre-recorded messages.

I wodner why VM has programmed this to say it will take you straight to the main menu and then you end up not being taken straight to the main menu.

[jbrennand]

See if any of these help
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There are a few options. Firstly call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

Or try options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and the retentions are UK based and then transfer you to the appropriate queue (or cut you off !).

Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 - but no guarantee)