03-09-2021 09:19 - edited 03-09-2021 09:28
Hello, I wasn't sure which thread I should have posted this in, so a moderator may move this to another thread as they see fit.
But, basically, on September 1st my Virgin Media M500 broadband was installed. I have the technician's name and ID but for obvious reasons I won't be posting it on this public forum.
He respected my home, installed the broadband exactly where I requested without question (which was upstairs in the back bedroom), handed the external wiring along the house's brick walls perfectly, he wore a mask, was double-vaccinated, etc. The installation was smooth, and done professionally, and he even helped me with setting up my Hub 4 (yes, 4) into Modem Mode so that I can use my ASUS router. The connection was tested properly and it's been amazing.
So, I want to know if there is a way I can give positive feedback on behalf of this technician, because he absolutely deserves it and has given me a very positive first impression as a new Virgin Media customer. Plus, I'm sure his manager will be pleased!
Many thanks.
on 03-09-2021 09:31
Hi there,
Thank you for taking the time to post such great feedback, it’s always good to read that our customers had a great service. Please can you post the technicians ID and your postcode I can search for them from there and provide them with a copy of your feedback along with their manager.
thank you once again
Jon
03-09-2021 09:40 - edited 03-09-2021 09:51
Do you want me to DM that to you? I don't want to post the technician's ID nor my postcode on a public forum.
EDIT :: I sent you a DM anyway. If you could relay the positive feedback to the technician's manager, I would be very grateful.
on 05-09-2021 08:20
I hope that the positive feedback I DM'd you was relayed to the technician's manager!