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Ebolger747 · ‎28-10-2022

Why are virgin media trying to charge its customers £25 for call out service visits

Graham_A · ‎28-10-2022

This is the standard charge for a non fault technician appointment if you want equipment moved for example.

Visits to resolve faults are not charged for as they are included in your rental package.

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Graham

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Graham_A · ‎28-10-2022

This is the standard charge for a non fault technician appointment if you want equipment moved for example.

Visits to resolve faults are not charged for as they are included in your rental package.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Graham_A · ‎28-10-2022

To clarify this an appointment message will include a warning that if no fault is found a £25 charge may be applied.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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