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NC12
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Help to get external redundant domestic box removed

Hello

I have a redundant Virgin box in poor condition on the front wall of my terraced house, but I am not the customer. The cover fell off some time ago which I taped back but it has fallen off again and looks unsightly. I previously asked for this to be removed but did not receive any contact back from Virgin. I would be grateful for assistance from Virgin. The location of the property is London, E11. Access is easy. Thank you.   

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Gareth_L
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Re: Help to get external redundant domestic box removed

Hello NC12

Thanks for your post

Sadly we are not able to removed these external boxes 

As its considered a utility once installed it doesn't get removed 

It would also cause interference for other users if this was removed we would need to keep it on 

Gareth_L

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NC12
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Re: Help to get external redundant domestic box removed

Gareth thanks. In that case can VM please arrange to have the box repaired/replaced as I note that VM has indicated it will do that in previous posts?

 

 

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Gareth_L
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Re: Help to get external redundant domestic box removed

Hello NC12

Yes we can arrange that, I Will need to take your address details

Which is best done by private message 

Just check the purple envelope top right of your screen 

Gareth_L

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