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Newhomegirl
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Message 1 of 13
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Getting a Virgin Broadband box from outside my house removed

Hi there,

Having just moved into my very first new home, there is a huge Virgin media Broadband box on the front of my house. I am not with Virgin. The wire runs all along my garden to connect to my neighbours house so it is actually my neighbours Virgin box not mine! Is there anyway someone can come out to move it onto their house please? The wire trails across my land and it looks really unsightly

 

Many Thanks

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chenks
Problem sorter
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Message 2 of 13
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Re: Getting a Virgin Broadband box from outside my house removed

what do you mean by huge box?
do you mean a street cabinet on the pavement? or an actual box attached to the wall of your house?
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Dave_cq
Community elder
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Message 3 of 13
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Re: Getting a Virgin Broadband box from outside my house removed

Post some photos, I'm in need of a good laugh.    Smiley Happy

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Roger_Gooner
Community elder
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Message 4 of 13
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Re: Getting a Virgin Broadband box from outside my house removed

Did the previous owner provide a wayleave for the cable run?

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My Broadband Ping - Roger's VM Broadband Connection
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Newhomegirl
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Message 5 of 13
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Re: Getting a Virgin Broadband box from outside my house removed

Resized.jpg

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Tudor
Superstar
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Message 6 of 13
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Re: Getting a Virgin Broadband box from outside my house removed

Standard VM omnibox, unlikely VM will remove it as broadband is now considered an ‘essential’ service.


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
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chenks
Problem sorter
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Message 7 of 13
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Re: Getting a Virgin Broadband box from outside my house removed

also, that's not "huge".
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jbrennand
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Message 8 of 13
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Re: Getting a Virgin Broadband box from outside my house removed

Quite a neat job actually

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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LittleMick73
Trouble shooter
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Message 9 of 13
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Re: Getting a Virgin Broadband box from outside my house removed

Hi the thing about that is if you ever want virgin's services it's there for you also if you sell you can state that virgins services are laid on which for some people is a selling point.Regards Micky
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Superuser
Superuser
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Message 10 of 13
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Re: Getting a Virgin Broadband box from outside my house removed

Irrespective of whether you want their service or not.

1) The feed from the cabinet to the omnibox & the box itself are classed as a utility service feed. If the previous owner gave wayleave to have it installed, this continues in perpetuity no matter who takes over the property. So Virgin have no obligations to remove it.

2) If the previous owner gave wayleave for the adjacent house to be fed from the same box, the same rules apply. So you need to research this & find out if any such agreement exists.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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