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Denc2410
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Message 1 of 7
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Damage to fence

You’ve contracted companies to lay cable in my street (KY11 4HG) and my fence has been broken by your contractors this morning). They didn’t bother letting me know that they’d broke the fence. Who do I contact to get you to repair the damage caused? I have CCTV. 

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Roger_Gooner
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Re: Damage to fence

Can you post some photos?

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Denc2410
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Message 3 of 7
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Re: Damage to fence

Are you a Virgin employee?

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chenks
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Re: Damage to fence


@Denc2410 wrote:

Are you a Virgin employee?


this is a community based forum, vast majority of posts are by community members.
a virgin rep will get round to reponding evnetually, but will ask the same question about providing evidential photos.

however, my advice would be, assuming the contractors are still on-site, is to raise with them directly in the first instance.

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Denc2410
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Re: Damage to fence


@chenks wrote:

@Denc2410 wrote:

Are you a Virgin employee?


this is a community based forum, vast majority of posts are by community members.
a virgin rep will get round to reponding evnetually, but will ask the same question about providing evidential photos.

however, my advice would be, assuming the contractors are still on-site, is to raise with them directly in the first instance.


Unfortunately I can’t go round the streets looking for them as I was in an accident and an not mobile. Thanks for the info, I wasn’t sure. I’ll maybe call virgin instead. 

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chenks
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Message 6 of 7
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Re: Damage to fence


@Denc2410 wrote:
Unfortunately I can’t go round the streets looking for them as I was in an accident and an not mobile. Thanks for the info, I wasn’t sure. I’ll maybe call virgin instead. 

even if you call (which is unlikely you'll get anywhere with anyway), they'll still ask for some evidence.
if you post it here then when virgin do pick it up there won't be any delay in having to ask for it.
they aren't just going to take your word for it, you will need to provide some evidence.

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Forum Team
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Message 7 of 7
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Re: Damage to fence

Hi, Denc2410.

 

Sorry to hear of this.

 

I'll pop you a quick PM so I can get some details.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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