on 22-06-2021 07:44
So I got in touch as soon as possible at the start of the month to inform virgin I had money issues this month and needed to delay my bill. I had a family emergency with a death and so didn't have the money to spend due to travel. The agent on chat said not to worry and it was sorted and they changed my billing date to the next month and everything will stay active. Now they've suddenly cut my internet off and added fees saying I haven't paid yet.
22-06-2021 07:50 - edited 22-06-2021 07:51
Were you speaking to the 'collections team' or the generic customer service people? 0800 number at bottom of page and further info about getting reconnected
https://www.virginmedia.com/help/virgin-media-missed-payment
on 04-07-2021 18:03