I'm getting really fed up after spending over 2 hours on the phone to virgin. We rent out flats in a house. We have no idea which flat uses VM. We have a box out of the front of the building with loose wires annd no cover. I am tempted to just cut the wires, Please advisejkprop
Your responses are not useful, your questions are impertinent and not your concern. Also if you are not from Virgin I suggest you do not answer for them I think they may like to answer for themselves. please do not respond to my posts unless you have something of interest.
this is a commnuity based forum. 99% of response will be from community members. we do not answer "for them". we gives responses to posts that are made, at no point do we suggest we are speaking on behalf of anyone other than ourselves.
i responded to the points you raised with valid questions. you choose to not answer them, that's your choice.
if you want a response from virgin your quickest method is to call them, however as you are not a customer you may find you get nowhere. if the box is faulty then the second quickest method is to get the virgin customer that is being serviced from it to call CS and report the issue (assuming the tenant thinks it's an issue that needs reporting).
if you feel the box was installed without permission then that is an issue between you and your tenant, as they are the ones that requested it to be installed.
Chenks is right - this is a "Community Natter Forum" - its not a hotline to VM. If you do want an answer from them and discuss any issues with them you should call their help line on 0345 454 1111.
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