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norwood1
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Broken Boxes, loose cabelling and wires hanging down front of property

Hi,

We have 2 Virgin Media boxes at the front of our building, Loose hanging wires and cut wires which are not only unsightly but look awful. The loose hanging wires are also a hazard to the gardeners when they are trying to cut back hedging at the front of the house as the cables are hanging loose above and could be easily cut and damage equipment. All we want is the cabelling to be tidied and the boxes covered with the covers which have disappeared so the house looks okay as some residents use  Virgin in the house of 6 flats.  I would be very grateful of a response.  I did speak to a virgin media engineer at the property recently who said he would report it but nothing has happened. 

Many thanks -  Area is SOUTH EAST LONDON, LONDON SE27 9BX 

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Superuser
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Message 2 of 10
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Re: Broken Boxes, loose cabelling and wires hanging down front of property

post a few photos - they always help - are you the account holder - if its just old wiring they usually dont remove it unless there is a health and safety issue

____________________

Tony
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Re: Broken Boxes, loose cabelling and wires hanging down front of property

Hello norwood1

Thanks for bringing this to our attention

Like -tony- asked, would you be able to post a few pics of the external cabling please 

This way  we can get this escalated and resolved 

Look forward to your response 

Gareth_L

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norwood1
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Re: Broken Boxes, loose cabelling and wires hanging down front of property

Many thanks, yes I will upload some photos later today. 

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Forum Team
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Re: Broken Boxes, loose cabelling and wires hanging down front of property

Thanks norwood1

Speak soon

Gareth_L

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norwood1
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Re: Broken Boxes, loose cabelling and wires hanging down front of property

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norwood1
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Re: Broken Boxes, loose cabelling and wires hanging down front of property

Hi, i am not very technical but have uploaded some photos.

Many thanks for any assistance.

Kind regards

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norwood1
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Message 8 of 10
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Re: Broken Boxes, loose cabelling and wires hanging down front of property

Hi, i am not very technical but have uploaded some photos.  I am not with Virgin myself but one of the other flats in the house is an account holder. 

Any assistance is very much appreciated. 

Kind regards

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Superuser
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Message 9 of 10
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Re: Broken Boxes, loose cabelling and wires hanging down front of property

you might get a better response if the account holder booked it as a fault - getting anything done as a non account holder is not easy 

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Tony
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Forum Team (Retired) John_GS
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Message 10 of 10
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Re: Broken Boxes, loose cabelling and wires hanging down front of property

Hi Norwood,

 

Thanks for posting. 

 

I'll pop you a quick PM so I can get some details to get this sorted.

 

Kind regards,

 

John

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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