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Roger_Gooner
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Message 31 of 72
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Re: As this Forum changed recently?

Manchester United plc, the biggest football club in the Cayman Islands.

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Superuser
Superuser
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Message 32 of 72
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Re: As this Forum changed recently?

he said good 😉

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griffin
Alessandro Volta
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Message 33 of 72
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Re: As this Forum changed recently?


@chenks wrote:
think it goes to prove... nothing good ever comes out of manchester.

The M602 ?

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chenks
Wise owl
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Message 34 of 72
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Re: As this Forum changed recently?


@Michael_JK wrote:

19 for now, @chenks.  With some time and a bit of nurturing, I'm sure the VM community forum team will make #20  🙂 

There's a couple of decent football teams here too...


altrincham and fc united, true.

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chenks
Wise owl
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Message 35 of 72
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Re: As this Forum changed recently?


@Roger_Gooner wrote:

Manchester United plc, the biggest football club in the Cayman Islands.


aren't they in salford, not manchester?

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Superuser
Superuser
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Message 36 of 72
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Re: As this Forum changed recently?

It's close to Salford - but Salford isn't too far from Manchester City Centre.

Tim

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Only use Helpful answer if your problems been solved.

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griffin
Alessandro Volta
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Message 37 of 72
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Re: As this Forum changed recently?


@ravenstar68 wrote:

@chenks 

While I probably appreciate the frustration that's felt by many on here.  I respectfully suggest that your remark is uncalled for there. I do think we need to give the new team time to settle in.

Tim


Back to the serious side.

Why do the new team need to "settle in"?

Before VM closed Swansea they should have had the replacement team in place, fully manned and trained, and given the same diagnostic tools as the Swansea Team had. VM had plenty of time to put this in place.

Without the ability to query customers' modem and CMTS and accounts the Forum Team are impotent, as they have not been given the tools to do the job properly.

It also looks like from Forum replies that the new team have had little or no technical training, I particularly liked the reply blaming a contention issue on noise on the circuit.

Whilst I do not blame any of the Forum Team individually as they are all trying to do a job to the best of their ability under difficult circumstances, but without the proper training and tools they are facing an uphill struggle and it will not improve until they are given the proper tools and training.

At the moment this Forum is rapidly becoming the Live Chat Referral forum.


I personally blame VM senior management who are throwing the new team to the wolves and Mr Mockridge should be given directions to his local Jobcentre Plus.for allowing this to happen.

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Superuser
Superuser
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Message 38 of 72
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Re: As this Forum changed recently?

@griffin 

FWIW I agree with you, it's frustrating, we've gone from excellence to whatever we have now. 😞  I'm really debating calling the BBC and suggesting that they might want to do a piece on one of the effects of closing down Swansea on Virgin Media's customers.

TIm

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chenks
Wise owl
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Message 39 of 72
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Re: As this Forum changed recently?

i think the BBC might have better things to be getting on with!
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griffin
Alessandro Volta
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Message 40 of 72
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Re: As this Forum changed recently?

What annoys me is the investment (time and people) VM put in to Swansea, and over time it developed into a centre of excellence as you say, only to just throw all that knowledge away in the bin.

I saw this coming, and was the main reason I gave VM my SU frock back in protest.

It saddens me to be proven right.