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Barnsleybird
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Message 1 of 12
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Am I being ripped off

So I’ve been with virgin ever since it was first installed in the area as telewest, and as a long standing customer always miss out on the deals when new bundles come out. I’ve had the full package for years paying roughly £145 ish a month for all tv channels plus sports and movies 70 broadband and call weekends, I’ve finally decided to get the ultimate oomph bundle. I’ve noticed that new customers get it for around £89 a month then £139 a month after 12 months yet I’ve just been quoted £151 a month I understand I wasn’t going to get it for the £89 a month as existing customers never get decent offers but surely I should get it for the £139 

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chenks
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Message 2 of 12
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Re: Am I being ripped off

are you sure it's an exact like-for-like comparison?
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Barnsleybird
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Message 3 of 12
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Re: Am I being ripped off

Yes the oomph ultimate package 

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chenks
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Message 4 of 12
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Re: Am I being ripped off

call up CS and request that you want the upgrade, but for the current advertised full price.
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Andruser
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Message 5 of 12
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Re: Am I being ripped off

Sign up with the Sky equivalent.  When the Sky discount vanishes, join BT with their couch potato* TV package.  Then back to Virgin Media, rinse and repeat.  You should be always on the max discount, and you'd be saving around £550 a year.  Year after year after year.

Because you're a loyal customer, VM's systems will have flagged your account as being with somebody very unlikely to move, and therefore they'll not allow the Retentions agents to offer you the best deals unless you actually do give notice.

 

* Sorry, I couldn't resist, but do you really watch £1,700 quid's worth of TV a year?

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chenks
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Message 6 of 12
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Re: Am I being ripped off

sky and BT don't have an equivalent, unless they've suddenly found a way to provide 500Mbps over copper openreach network?

also, asking for the current advertised full price isn't a "retention" deal, it's just paying the listed non-discounted price.
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shawty1984
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Message 7 of 12
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Re: Am I being ripped off


@Andruser wrote:

Sign up with the Sky equivalent.  When the Sky discount vanishes, join BT with their couch potato* TV package.  Then back to Virgin Media, rinse and repeat.  You should be always on the max discount, and you'd be saving around £550 a year.  Year after year after year.

Because you're a loyal customer, VM's systems will have flagged your account as being with somebody very unlikely to move, and therefore they'll not allow the Retentions agents to offer you the best deals unless you actually do give notice.

 

* Sorry, I couldn't resist, but do you really watch £1,700 quid's worth of TV a year?


That simply isn't true. I've had discount without even having to ask for it.

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RegTheDonk
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Message 8 of 12
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Re: Am I being ripped off

Yes me too, been with them since Telewest 2001 I think.  VM phone me a couple of times a year offering an upgrade.

Posting here as a rep just called saying how fantastic I am as a loyal customer, wants to reward me by getting me a faster broadband and a great TV deal (I have no TV package currently).  Offered me the op's Oomph deal for £99, going up to £139 after 12 months.  I said I don't really want the TV as I've got a Sky box, so he then offered to just boost my broadband to 350mbs for just £56.  I told him to call back Monday so I can discuss with the wife.

Just had a look on the website and there is no real change from what anybody would pay. 

Can I request if the sales team want to make "loyal" customers feel valued, then offer something that makes it worth sticking with VM to get that sweetner.  Throw in free movies or sports.  Its coming down the cable anyway.

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chenks
Wise owl
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Message 9 of 12
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Re: Am I being ripped off

but why would they need to offer you something to "stick with VM"? you didn't request to leave so there was no incentive required to try and keep you as a customer, you were staying anyway, presumably at a price you have been happy to pay.
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jamesofmerton
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Message 10 of 12
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Re: Am I being ripped off

'but why would they need to offer you something to "stick with VM"? you didn't request to leave '

yep, bad business practice to do that. in my line of varied work we certainly never ever phoned customers offering random deals out of the blue.
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