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1 Gig Package includes WiFi Pods

dhairbus
Dialled in

Should there be a rebate or reduced package charge when pods are not supplied as it is advertised as part of the package? It's only through the forums that the pod availability is stated - this should be highlighted during the package upgrade/request process!

Could this contravene the advertising standards

 

Dark Knight
1 ACCEPTED SOLUTION

Accepted Solutions

Should read The wifi pods *will be supplied subject to availablity" as part of the Intelligent Wifi Plus Service and this is not documented under the General > Broadband  > Intelligent WiFi Plus Service section 

"available to customers on M50 broadband and above"

It's not a problem but they are not available and a simple change is all that is needed.

Dark Knight

See where this Helpful Answer was posted

3 REPLIES 3

legacy1
Alessandro Volta
VM should of not bothered with pods and give everyone a hub 5 when its ready...I bet the pods don't even work on the hub 5...

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newapollo
Very Insightful Person
Very Insightful Person

Hi Dark Knight

The wifi pods are available as part of the Interlligent Wifi Plus Service which is documented under the General > Broadband  > Intelligent WiFi Plus Service section 

https://www.virginmedia.com/broadband/broadband-only 

Intelligent WiFi Plus Service: Virgin Media residential customers only. £5 per month (except Ultimate Volt and Gig1 customers, where it is available for no additional monthly charge). Only available to customers on M50 broadband and above. Customers will receive enhanced firmware features for their Hub version 3 and 4 (older Hubs will need to be upgraded at no extra cost) and initially one WiFi pod. A second and third WiFi pod is only available to customers following assessment of the WiFi performance inside the registered account address. Customer will be required to call into our Fault Centres and Virgin Media agent will complete assessment remotely. WiFi pods require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery. Delivery dates are subject to availability and could take over 30 days in busy periods. If we can’t provide the date you've chosen we’ll deliver on the next available date and confirm this by email.

You can cancel your Intelligent WiFi Plus service at any time, just give us 30 days’ notice. All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge may apply, please see price guide here. This Legal Stuff applies as a separate contract in addition to your existing broadband agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability. Home environment, device limitations, number of users and time of day may affect WiFi performance. Fastest, most reliable WiFi all around the home: fastest and most reliable WiFi signal from Pod/Hub to device. User speed varies with distance and depends on Pod/Hub location and broadband package choice. Further Legal Stuff applies – see virginmedia.com

What information will be collected as part of the Intelligent WiFi Plus service? We need to use information about the WiFi pods connected to your Hub and your connectivity experience (for example slow WiFi speeds or signal drop outs) so we can best manage your service. We use this and personal information related to the service in accordance with our privacy policy, a copy of which can be found here.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Should read The wifi pods *will be supplied subject to availablity" as part of the Intelligent Wifi Plus Service and this is not documented under the General > Broadband  > Intelligent WiFi Plus Service section 

"available to customers on M50 broadband and above"

It's not a problem but they are not available and a simple change is all that is needed.

Dark Knight