on 02-12-2014 13:14
Hi
We're aware that a very small number of customers may be experiencing issues when streaming 4oD, ITV Player and 5 on demand on a Samsung smart TV or Roku box.
If you believe you are having this problem then please can you reply with the following information, and we'll be in touch.
1. What sites it affects - please check if you have the same problem on BBC iPlayer, YouTube or Netflix (for example)?
2. Please describe the error as best as possible
3.a: What model of Samsung Smart TV do you have?
OR 3.b: What model of Roku device do you have?
We'll reply within 72 hours.
Best wishes,
James
on 04-09-2017 16:54