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Community Manager (Retired) MrJimMeadows
Community Manager (Retired)
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Please read the Forum Guidelines first

*Updated 26/02/14*



Welcome to Virgin Media’s Help & Support forum!


If you’re looking for somewhere to talk to other Virgin Media customers about products & services, share tips and info, then you’ve come to the right place.


If you’ve got a problem with one of our services and want to talk it through directly or the problem is urgent, have a look at our contacts page and get in touch. 


We want you to join the conversation and we value everyone’s opinion and want to make it a welcoming space for everyone to take part in so here are our general rules of conduct:


The Dos


  • Try searching the community before asking a specific question as it may already have been answered.
  • Be respectful and courteous of others. Respect the fact that everyone has different opinions and debates should be healthy and never offensive.
  • Be relevant to the topic on the board or thread and stay on topic.  If you have something to discuss that’s not related to the thread you’re on, create a new one.
  • Provide as much information as you can in your post. It’s more helpful and you could get Kudos for a really helpful post.
  • The community is a public area so protect the privacy of yourself and others.
  • Say thank you when you’ve had a good experience. You can also reward people with Kudos.
  • Follow the Virgin Media Terms of Service.
  • Report any abuse to the Virgin Media Community team.
  • Use your best judgement before following advice from other community members.  There is a lot of good advice but it might not be right for your situation and some of it may even be wrong.




The Don’ts


  • Use threatening or rude language on the forum.
  • Post your own, or others personally identifiable information, such as account number, passwords or email addresses.
  • Post anything that contravenes our Terms of Service
  • Openly discuss the moderation process. If you have any questions regarding moderation, then please contact the team.
  • Post any advertising, spam, junk mail, chain letters or any other kind of solicitation. This includes any 3rd party petitions, polls or links to the same.
  • Respond to posts that are breaking the rules, just click the “Flag for a Moderator” link on the post and our team of moderators will get on the case.
  • Interfere with or disrupt the workings of the forum or try to manipulate the kudos system.
  • Post repetitive messages.
  • Create multiple forum ID's.


Keep in mind:


We reserve the right to delete any content on the forum that has broken our forum guidelines or is otherwise illegal, harmful, or inaccurate. We also reserve the right to limit access to the forum by temporarily or permanently banning a user from it.

You need to be at least 16 years old to use the Help & Support forum and, if you’re between 16 and 18, you’ll need your parent or guardian’s permission.


These Community Guidelines are in addition to our full Terms of Service and PrivacyPolicy.

So now you are ready to go. Just hit REGISTER and start a conversation.