on 16-04-2014 12:04
Meet the Team
Click below to get introduced to the hard working Virgin Media Help & Support community team, who are here to help you help each other.
They’re super knowledgeable on all our products and services and are always happy to answer your questions.
Forum Administrators
James | Aarron
Forum Team
John | Kath | Mat | Craig | Emma | Huw | Ben | Jennie | Nicola | Ralph | Collette | Heather | Kev
Moderators
Elaine | Pete | Danni | Michael
Forum Administrators
Area of expertise:
Cable Broadband / Internet.
The basics…
Working with everyone to make the Forum as helpful and friendly as possible..
I couldn’t live without…
My Kindle. I read a lot of books.
Not many people know…
I once was a model for a maths textbook. School kids no doubt drew glasses and moustaches on my face instead of learning about isosceles triangles.
Aarron: Social Media & Forum Team Manager
Area of expertise:
TV, TiVo® & home phone
The basics…
Here to make sure every one has a great time.
I couldn’t live without…
My 152mb Broadband, I am an avid PC/PS3 gamer and I like/need every edge I can get.
Not many people know…
I have a degree in Computer Games Design and I build guitars.
Forum Team
Area of expertise:
Broadband Barbarian
The basics…
Technical faults advisor, expert Tier 2 specialist.
I couldn’t live without…
The Internet, My bass and my band
Not many people know…
I'm a published author, classically trained voice over artist and have an IQ of 148 but have drunk a lot of beer since the last test.
Area of expertise:
Cable Expert
The basics…
All things broadband & TV Anywhere Pro.
I couldn’t live without…
The TV Anywhere App. What would I do without Remote Record? 😉
Not many people know…
I've never broken a bone in my body!
Area of expertise:
Mobile Expert
The basics…
Here to fix your mobile faults.
I couldn’t live without…
My Super hub. It's like a crutch to me.
Not many people know…
Don’t hold it against me but I'm a qualified football referee!
Area of expertise:
National broadband, TV and home phone
The basics…
Saving the world, one ADSL customer at a time.
I couldn’t live without…
My guitar & my recording equipment!
Not many people know…
I won a talent competition in primary school and got to tour South Wales singing pirate shanties.
Area of expertise:
Quickstart and Email
The basics…
Here to talk broadband, email and TV top tips. Also a delivery ninja.
I couldn’t live without…
On Demand, I'm always out so I never catch things 1st time round.
Not many people know…
I've had my belly button pierced 3 times so the bars form a triangle.
Area of expertise:
National Broadband
The basics…
Talking TiVo®, TV and broadband extras.
I couldn’t live without…
Spotify on TiVo®. Music – it’s food for the soul you know.
Not many people know…
That I can fold my tongue in three.
Area of expertise:
National Broadband
The basics…
Charity champion, always looking to make things fun for a good cause.
I couldn’t live without…
My XL package, I love Music, films, food, photography and art. The depth of channels means I constantly have something to watch!
Not many people know…
I can tie a cherry stalk in a knot without using my hands 😉
Area of expertise:
Broadband tech support
The basics…
Love my Job. I’ve been here over 6 years working with cable, national broadband, 2nd Line tech support and now the Social Media Team.
I couldn’t live without…
Definitely broadband, superfast…much missed as I'm now on 2mb ADSL
Not many people know…
I can speak Gibberish (not rubbish but its very own language from my school years).
Area of expertise:
Broadband
The basics…
Worked on broadband since it was invented 🙂
I couldn’t live without…
Oxygen
Not many people know…
I’m a vegetarian and a socialist
Ralph
Area of expertise:
Cable broadband
The basics…
Level 2 tech that loves fixing stuff.
I couldn’t live without…
Oxygen and Cornish pasties… and my sports bundle.
Not many people know…
Though I live in Swansea I'm not Welsh.
Area of expertise:
TV, TiVo® and home phone. (Have dabbled in Broadband in the past)
The basics…
Helping customers since 2005 and have seen many changes over the years 🙂
I couldn’t live without…
Family, friends, Facebook and TiVo®
Not many people know…
I am a secret superhero saving people from cookie malnutrition 🙂
Heather
Area of expertise:
Cable broadband
The basics…
Broadband 'all rounder', keen interest in TV Anywhere and all 3rd party connectivity.
I couldn’t live without…
My iPhone and my Pug!
Not many people know…
I was a competitive acrobat for 12 years and won a silver medal for Britain 🙂
Kev
Area of expertise:
National, Broadband & Phone
The basics…
Here to help and generally be an all-round good guy.
I couldn’t live without…
Technology (especially in a long distance relationship!), photography and sports.
Not many people know…
I once appeared on Radio 1 and was interviewed by Nick Grimshaw, and my beard supports three previously undiscovered species of birds.
Moderators
Area of expertise:
Mobile Expert
The Basics
Here to listen to and champion the VM community.
I couldn't live without…
Catch Up & On Demand, as I never get to watch shows on time, too busy.
Not many people know…
I used to be a croupier & I was awesome at it.
Area of expertise:
All round knowledge bank
The Basics
All about problem solving. Love complex and more technical support.
I couldn't live without…
My superfast broadband service for xBox live & Fifa13.
Not many people know…
I used to be an altar boy.
Area of expertise:
Mobile
The Basics
Have a background in customer care and mobile technical support. (Tad geeky.)
I couldn't live without…
Unlimited data for Spotify in my car, constantly.
Not many people know…
I once shaved all my hair off for charity.
Area of expertise:
TiVo® Expert
The Basics
Love sharing TiVo® tips. Did you know you can delete multiple shows by pressing clear on your remote?
I couldn't live without…
Facebook, you can't beat a good old nosey.
Not many people know…
I once appeared in an episode of Coronation Street.