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Meet the Team

James_W
Community Manager (Retired)
Community Manager (Retired)

Meet the Team

 

Click below to get introduced to the hard working Virgin Media Help & Support community team, who are here to help you help each other. 

They’re super knowledgeable on all our products and services and are always happy to answer your questions.

 

Forum Administrators
James | Aarron

 

Forum Team
John | Kath | Mat | Craig | Emma | Huw | BenJennie | Nicola | Ralph | Collette
| Heather | Kev

 

Moderators
Elaine | Pete | Danni | Michael

 


Forum Administrators


 

james.JPG

James: Community Lead

Area of expertise:

Cable Broadband / Internet.

 

The basics…

Working with everyone to make the Forum as helpful and friendly as possible..

 

I couldn’t live without…

My Kindle. I read a lot of books.

 

Not many people know…

I once was a model for a maths textbook. School kids no doubt drew glasses and moustaches on my face instead of learning about isosceles triangles.

 


 

Aarron2.jpg

Aarron: Social Media & Forum Team Manager

Area of expertise:

TV, TiVo® & home phone

 

The basics…

Here to make sure every one has a great time.

 

I couldn’t live without…

My 152mb Broadband, I am an avid PC/PS3 gamer and I like/need every edge I can get.

 

Not many people know…

I have a degree in Computer Games Design and I build guitars.

 


Forum Team


 

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John

Area of expertise:

Broadband Barbarian

 

The basics…

Technical faults advisor, expert Tier 2 specialist.

 

I couldn’t live without…

The Internet, My bass and my band

 

Not many people know…

I'm a published author, classically trained voice over artist and have an IQ of 148 but have drunk a lot of beer since the last test.

 


 

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Kath

Area of expertise:

Cable Expert

 

The basics…

All things broadband & TV Anywhere Pro.

 

I couldn’t live without…

The TV Anywhere App. What would I do without Remote Record? 😉

 

Not many people know…

I've never broken a bone in my body! 

 


 

Mat1.jpg

Mat 

Area of expertise:

Mobile Expert

 

The basics…

Here to fix your mobile faults.

 

I couldn’t live without…

My Super hub. It's like a crutch to me.

 

Not many people know…

Don’t hold it against me but I'm a qualified football referee!

 


 

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Craig

Area of expertise:

National broadband, TV and home phone

 

The basics…

Saving the world, one ADSL customer at a time.

 

I couldn’t live without…

My guitar & my recording equipment!

 

Not many people know…

I won a talent competition in primary school and got to tour South Wales singing pirate shanties. 

 


 

Emma.jpg

Emma

Area of expertise:

Quickstart and Email

 

The basics…

Here to talk broadband, email and TV top tips. Also a delivery ninja.

 

I couldn’t live without…

On Demand, I'm always out so I never catch things 1st time round.

 

Not many people know…

I've had my belly button pierced 3 times so the bars form a triangle.

 


 

Huw.jpg

Huw

Area of expertise:

National Broadband

 

The basics…

Talking TiVo®, TV and broadband extras.

 

I couldn’t live without… 

Spotify on TiVo®. Music – it’s food for the soul you know.

 

Not many people know…

That I can fold my tongue in three.

 


 

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Ben

Area of expertise:

National Broadband

 

The basics…

Charity champion, always looking to make things fun for a good cause.

 

I couldn’t live without… 

My XL package, I love Music, films, food, photography and art. The depth of channels means I constantly have something to watch!

 

Not many people know…

I can tie a cherry stalk in a knot without using my hands 😉

 


  

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Jennie

Area of expertise:

Broadband tech support

 

The basics…

Love my Job. I’ve been here over 6 years working with cable, national broadband, 2nd Line tech support and now the Social Media Team.

 

I couldn’t live without…

Definitely broadband, superfast…much missed as I'm now on 2mb ADSL Smiley Sad

 

Not many people know…

I can speak Gibberish (not rubbish but its very own language from my school years).

 


 

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Nicola

Area of expertise:

Broadband 

 

The basics…

Worked on broadband since it was invented 🙂

 

I couldn’t live without…

Oxygen

 

Not many people know…

I’m a vegetarian and a socialist

 


 

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Ralph

Area of expertise:

Cable broadband

 

The basics… 

Level 2 tech that loves fixing stuff.

 

I couldn’t live without…

Oxygen and Cornish pasties… and my sports bundle.

 

Not many people know…

Though I live in Swansea I'm not Welsh.

 


 

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Collette

Area of expertise:

TV, TiVo® and home phone. (Have dabbled in Broadband in the past)

 

The basics…

Helping customers since 2005 and have seen many changes over the years 🙂

 

I couldn’t live without…

Family, friends, Facebook and TiVo®

 

Not many people know…

I am a secret superhero saving people from cookie malnutrition 🙂

 

 


 

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Heather

Area of expertise:

Cable broadband

 

The basics… 

Broadband 'all rounder', keen interest in TV Anywhere and all 3rd party connectivity.

 

I couldn’t live without…

My iPhone and my Pug!

 

Not many people know…

I was a competitive acrobat for 12 years and won a silver medal for Britain 🙂

 


 

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Kev

Area of expertise:

National, Broadband & Phone

 

The basics…

Here to help and generally be an all-round good guy.

 

I couldn’t live without…

Technology (especially in a long distance relationship!), photography and sports.

 

Not many people know…

I once appeared on Radio 1 and was interviewed by Nick Grimshaw, and my beard supports three previously undiscovered species of birds.

 

 


Moderators


 

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Elaine

Area of expertise:

Mobile Expert

 

The Basics

Here to listen to and champion the VM community.

 

I couldn't live without…

Catch Up & On Demand, as I never get to watch shows on time, too busy.

 

Not many people know…

I used to be a croupier & I was awesome at it.

 


 

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Pete

Area of expertise:

All round knowledge bank

 

The Basics

All about problem solving. Love complex and more technical support.

 

I couldn't live without…

My superfast broadband service for xBox live & Fifa13.

 

Not many people know…

I used to be an altar boy.

 


 

Danni.JPG

Danni

Area of expertise:

Mobile

 

The Basics

Have a background in customer care and mobile technical support. (Tad geeky.)

 

I couldn't live without…

Unlimited data for Spotify in my car, constantly.

 

Not many people know…

I once shaved all my hair off for charity.

 


 

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Michael

Area of expertise:

TiVo® Expert

 

The Basics

Love sharing TiVo® tips. Did you know you can delete multiple shows by pressing clear on your remote?

 

I couldn't live without…

Facebook, you can't beat a good old nosey.

 

Not many people know…

I once appeared in an episode of Coronation Street.

 


New around here? To find out more about the Community check out our Getting Started guide


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