We take security of your account extremely seriously. That’s why we have recently added some new security measures to further protect your My Virgin Media account.
Following feedback from our customers, in particular feedback from the online help and support community, it has become clear that this did not translate into a good customer experience.
We’d like to apologise for any inconvenience caused.
As a result - the additional login requirements have now been removed from our site.
Rest assured we have also implemented additional security measures – these new measures will be not visible to you, but will be working in the background.
We recommend taking the time to look at our advice on keeping your account secure, at http://virg.in/vmsec
Thank you.
